Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Winston Salem
    Job Type : Contract
    Date: Monday, 30 March 2020
    Are you a Call Center Professional - a Customer Service Whiz?!?!... Look no further. We have the opportunity for you!!

    As a Customer Care Consultant in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution.

    Are you interested? The ideal candidate will possess:
    * Minimum High School Diploma or Equivalent GED
    * At Least 3 years in a call center environment
    * A passion for customer service
    * Initiative, knowledge, drive and a high attention to detail

    MUST BE ABLE TO WORK ANY SHIFT BETWEEN 8AM-9PM Monday-Friday

    Qualifications:
    Previous experience in customer service, sales, or other related fields
    Three years of call center experience
    Preference goes to those with healthcare experience (at least 1 year)
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Manpower's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle.

    If this is the position for you, apply now!!
  • Valid City, State or Zip Code: St. Paul
    Job Type : Permanent
    Date: Sunday, 29 March 2020
    This is a Direct Hire position.

    Summary: The Customer Experience and Marketing Administrator is responsible for creating and improving the customer experience through personal contact and leading others to improve customer experience through customer touchpoints. This person also leads our marketing efforts and works with our sales team to business identify markets, prospects and grow our contract medical manufacturing business.

    Hours: 8am-4:30 pm, M-F

    Responsibilities

    Providing first and lasting impression of the company while answering our company phones and by being the engaging and knowledge person in our lobby; in principle being the voice and face of the company
    Providing leadership and guidance to others so that we deliver a remarkable customer experience
    Planning, executing and improving our marketing efforts including tradeshows, website, social media, e-marketing, prospecting, Customer Experience (CX) and other B2B marketing programs
    Executing Microsoft CRM database maintenance, software enhancements and data entry and analysis activities; including but not limited to customized searches for Sales associates
    Executing confidentiality and non-disclosure agreements for suppliers, customers and guests of the company
    Providing administration support, including meal and various planning assistance for guests sales and executive team members.
    Create and Improve the Customer Experience. Lead by example and deliver a customer experience that is consistent and remarkable in-person and on the phone.
    Coordinate Trade Show events. Create and execute project plan to meet event requirements.
    Work with VP of Sales and Marketing to create and facilitate marketing programs, including social media and website content.
    Work with Information Systems team to facilitate current and relevant Microsoft Dynamics 365 CRM software needs and maintain database for users.
    Manage non-customer purchase order agreement requirements, such as non-disclosure and confidentiality agreements.
    Provide administrative assistance to Sales Team.

    Training/Education/Experience

    Associates or bachelor's degree in business, marketing or communications, or equivalent work experience.
    Excellent communication skills, both verbal and written.
    Minimum two years' experience with in-person customer service.
    Preferred experience in database management, preferably using Microsoft Dynamics 365 CRM.
    Experience in coordinating requirements for trade show events, social media channel content creation and facilitation, preferred.
    Experience in delivering exceptional customer experiences.
    PC skills, specifically with Microsoft Office products (Word, Excel, PowerPoint, Outlook) plus ability to learn new and proprietary systems
    Experience in a manufacturing-based environment preferred.
  • Valid City, State or Zip Code: Bridgewater
    Job Type : Contract
    Date: Sunday, 29 March 2020
    Job Title: Customer Service Representative II

    Duties:

    The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers, to maintain and enhance the use and prescribing of products. The CS Representative is a critical role responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues. Qualified candidates will be comfortable in a multi-tasking in a high-energy environment.

    Summary/Scope

    Prior customer service experience strongly desired, 3-5 years.
    Previous pharmaceutical experience preferred
    Individuals are required to use a telephone, wear a headset, and sit at a desk for extended periods of time.
    Arrive to work on time and adhere to schedule
    Basic understanding of standard call greetings and situational call handling.
    Ability to communicate clearly and concisely, both in writing and verbally
    Process product replacements for healthcare professionals and consumers
    Recognize potential adverse events & product quality complaints, capture relevant information (as required) and direct such calls to the appropriate dept.
    Provides exemplary service to patients, prescribers, pharmacies and commercial sales reps
    Collaborate with manager and team to establish expectations, priorities and timelines to effectively self-manage daily workload
    Carry out special duties as assigned by management.
    Ability to contribute to a team environment as well as function independently
    Provide timely and useful updates on orders to the customers

    Skills/Knowledge Required:

    Strong organizational skills and attention to detail
    Excellent communications skills - verbal, written and listening
    Computer Skills - MS office suite, Basic/Intermediate (Outlook, Word, Excel)
    Strong keyboard skills and the use of basic office equipment (telephone, fax machine, copier)
    Accountability/Responsibility - Takes ownership of both successes and failures and be open to feedback.

    Process Knowledge - Understand procedures and processes, effectively explain and implement them.
    Adaptable - Positively embrace different situations, think outside the box for a solution and implement an appropriate solution
    Communication Skills - Employ strong listening skills and convey information clearly to audience using a tone that balances friendliness and professionalism.
    Position information positively while utilizing call handling skills.
    Professionalism - Understand the big picture, be aware of both self and others, and maintain composure by demonstrating patience and restraint.

    ***Knowledge of SAP preferred

    Education:
    Bachelor's degree preferred

    Additional

    MICROSOFT OFFICE
    MICROSOFT OUTLOOK
    MICROSOFT WORD
    INTERNAL CONTROLS
    MICROSOFT POWERPOINT
    RETAIL SALES
    SARBANES OXLEY
    SERVICE CENTER
    ORDER MANAGEMENT
    OUTLOOK
    POWERPOINT
    SAP
    SIEBEL
    SOX
  • Valid City, State or Zip Code: Warren
    Job Type : Contract
    Date: Sunday, 29 March 2020
    Responsibilities:
    - Start each day knowing that you are part of an awesome team where hard work, teamwork and dedication are key ingredients
    - Provide EPIC customer service for aspiring and licensed professionals
    - Going above and beyond to support our customers with all of their product and service needs. Including problem-solving and basic technical support
    - Provide detailed product information to our customers that match their licensing needs and career plans.
    - Enthusiastic, energetic, dependable and highly motivated with a professional and friendly attitude

    Skills and Requirements:
    - Ability to identify customer needs to create Raving Fans of our company and products
    - Ability to develop a rapport with customers over the phone
    - Excellent interpersonal, written and verbal communication skills
    - Good critical thinking
    - Ability to learn and navigate new software quickly and comfortably using multiple computer screens and internet tabs simultaneously
    - Strong work ethic

    Education and Experience
    - Customer Service experience preferred
    - Proficiency in Microsoft Office (Word, Excel, and Outlook)
    - High school diploma or equivalent
  • Valid City, State or Zip Code: Dubuque
    Job Type : Contract
    Date: Sunday, 29 March 2020
    Enrollment Representative

    REMOTE WORK DURING THE COVID19 SITUATION, IN OFFICE WORK AFTER RESTRICTIONS HAVE BEEN LIFTED.

    The Decorah IA Manpower office is working to fill positions in the Dubuque IA area for Enrollment Representatives. Working hours are Monday - Friday, 8AM - 4:30 PM. In these positions, you will be interacting with customers, to provide information in response to inquiries about health related product and services and to handle and resolve complaints. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken will be part of these positions.
    Candidates must have great verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information.
    A successful candidate would have previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 2 to 4 years of customer service related experience required. Knowledge of Insurance and Healthcare jargon a plus.
    If you feel that you are a qualified candidate, I would like to visit with you. Call the Decorah, IA Manpower office at 563 382 2119

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Thursday, 26 March 2020
    Notre client, qui oeuvre dans le domaine de l'expédition à travers le Canada et à l'international, recherche présentement deux agent au service à la clientèle pour le bureau de Boucherville.

    Vos tâches :
    - Accueillir les clients au comptoir
    - Répondre au téléphone
    - Faire le suivi des commandes avec les clients et/ou fournisseurs

    Exigences du poste :
    - Être articulé et avoir une bonne présentation devant les clients
    - Avoir minimum 6 mois et plus d'expérience au service à la clientèle

    Mandat temporaire de 2 semaines pour le moment (peut-être plus si le besoin devient urgent)
    Horaire de travail :
    Poste temps plein : lundi au vendredi de 7h30am à 14h00pm
    Poste temps partiel : lundi au vendredi de 14h00pm à 18h00pm

    Salaire : 18,59$ de l'heure

    Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : [email protected]

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Cambridge
    Job Type : Contract
    Date: Thursday, 26 March 2020
    Are you looking for an amazing opportunity with a reputable company? Manpower is recruiting for a Customer Care Specialist in Ayr for a company who specializes in nutrition, health and sustainable living products. If you're looking for long term employment and are customer service orientated READ ON !

    Customer Care Specialist - $26 + / hour

    What's in it for you?
    * Steady hours - 9:30 am - 5:30 pm
    * $26+ / hour + 4% vacation pay
    * Temporary for 1 year with the possibility of permanent hire
    * Able to work holidays on a rotating basis (time in lieu of honored)

    What is the Job?
    * Process and control all North America sales orders received
    * Verify that all pricing conditions are correctly reflected on the order as per customer quote
    * Own Customer complaints record entries and ensure timely/concise communication of investigation and corrective action
    * Interface daily with Operations in regards to production schedules/upfront negotiations with the customer as to required delivery dates
    * Communicate with Sales Representatives regarding customer requests
    * Perform numerous daily/weekly/monthly routines such as; goods receipt for drop ship customer invoices, returns, credit notes
    * Monitor credit sales orders with shared service to ensure that all parties (sales representatives and production facilities) are aware of credit hold
    * Support Quality management systems, ISO 9001 by completing of Customer complaints internal/external (CCR) corrective actions
    * Create and maintain customer info records
    * Provide customers with additional documentation as required such as: Product Data Sheets, Material Safety Data Sheets and Certificate of Analysis
    * Supports and follows the policy of reporting incidents, near misses and improvement possibilities
    * Other duties as assigned

    What do you bring to the job ?
    * Business and process oriented
    * Superior telephone skills
    * Very good command of English is a prerequisite, verbal and written
    * Able to multi task, prioritize under pressure
    * Team player
    * Accurate and reliable
    * Conflict management skills in dealing with internal and external customers
    * 2 to 5 years' experience in a customer service environment in similar industry setting
    * SAP experience a MUST
    * Bilingual would be an asset - French
    * Reliable transportation (not on a bus route)
    * Post-Secondary or business equivalent
    * Generalist, commercial background followed by practical experience in Customer Service/and or transportation activities
    * Good knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet
    * Knowledge in SAP of sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes.
    * Knowledge in SAP of production planning (PP), material management (MM), inventory management and logistics (i.e.: freight, batch quantities, pallet quantities, cost savings and sales) and EDP systems.

    Select APPLY NOW and QUALIFIED applicants will hear from a recruiter within 48 hours.

    We love referrals. Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation by $100 for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Thursday, 26 March 2020
    Customer Service Representative
    Contact Center professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax. Finding your passion is humanly possible.

    As a Customer Service Professional you are:
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry

    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time must be flexible to work Monday to Sunday between 8am and 11pm
    * There may be opportunity to work from home
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Bilingual is an asset

    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun
  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Thursday, 26 March 2020
    Customer Service Representative
    Contact Center professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Kitchener. Finding your passion is humanly possible.

    As a Customer Service Professional you are:
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry

    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time must be flexible to work Monday to Sunday between 8am and 11pm
    * There may be opportunity to work from home
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun
  • Valid City, State or Zip Code: Moncton
    Job Type : Contract
    Date: Wednesday, 25 March 2020
    Manpower is recruiting Bilingual B2B Customer Service Reps in the Moncton area. This is a temporary contract with very high possibilities for permanent placement.

    Job Responsibilities:

    *Bilingual B2B Customer Service Reps are the first point of contact for Consumers, Suppliers and Employees/Retirees. The ideal candidate must ensure a high degree of customer satisfaction through rapid constructive and responsive communication. Ability to multi-task is very important.
    *Answer incoming request via telephone, email, fax and web
    *Register the consumer, supplier and employee inquiries/complaints into the ticketing applications
    *Identify and escalate critical issues
    *Resolve or forward requests in accordance with established procedures
    *Responding to request in a timely and professional manner
    *Perform a variety of moderately complex clerical tasks

    Job Qualifications and Competencies:

    *3 years of customer service experience
    *Ability to multitask and work in a fast past environment
    *Responds well to change
    *Dependable, Punctual and attentive to detail
    *Ability to work independently and in a team environment
    *Excellent skills is MS Office
    *SAP, Salesforce, Jira, Confluence knowledge an asset
    *Strong verbal and written communication skills
    *Fluently bilingual is required (English and French)

    Pay Rate: $16/hour
    Hours of operation: Monday to Friday 8:30AM to 5:00PM

    If you have the qualifications for this position and are interested in an exciting opportunity, apply directly to this posting today.
  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Wednesday, 25 March 2020
    Are you an Administrative Professional looking for an exciting opportunity in the Insurance industry? Manpower has an opportunity for you!
    Your responsibilities will include (but are not limited to):
    * Work closely with Case Managers, Plans Members, and Plan Sponsors
    * Assist with the completion of CPP Applications
    * Follow up with the CPP for the decision
    Your skills include:
    - Strong interpersonal skills and communication skills.
    - Knowledge of medical terminology and Case Management Processes and Practices
    - Excellent organization, prioritization and planning abilities
    - Previous Insurance experience an asset
    Please apply today if this sounds like a great position for you!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Athens
    Job Type : Contract
    Date: Tuesday, 24 March 2020
    Manpower is currently hiring detail-oriented BILINGUAL Customer Service Specialists for a call center in Athens, TX. In this role, you will be assisting the public with Medicare, Medicaid & TANF applications/benefits. If you are interested, please apply today!

    What's in it for you?

    · Great opportunity to gain experience with a growing company

    · Weekly paycheck

    · 1st Shift hours

    · $12.02 per hour (Bilingual)

    Benefits

    · Free Online College classes while working from Manpower

    · Weekly Paycheck

    · $500 sign on bonus if hired at 120 days

    What do you bring to the job?

    If you like to work as a team and want a career, then this is the job for you! Ability to multitask, have efficient computer skills and have GREAT attendance!

    If you're interested click 'apply' now!
  • Valid City, State or Zip Code: Portland
    Job Type : Permanent
    Date: Tuesday, 24 March 2020
    COVID-19 Update: In an effort to do our part through effective physical distancing, our team is working remotely. We are still actively accepting applications and will be using technology to its fullest extent. Please apply by calling, texting, emailing, or applying online. We look forward to hearing from you.

    Customer Service Rep - Direct Hire (Portland, Maine)
    Manpower is now seeking an experienced Customer Service Representative for a great direct hire opportunity in Portland! If you're a self-motivated individual that thrives in a fast-paced professional atmosphere, this is an excellent opportunity to apply your customer care expertise at a leading biotech company!

    What's in it for you?
    Full-time, direct hire employment at a growing international company
    Pay DOE
    1st shift, Monday-Friday schedule
    Join a driven team with a reputation for excellence

    What will you be doing?
    Serving as the first point of contact for customers and directing calls to the appropriate teams as needed
    Providing accurate information in response to questions about products, orders/deliveries, account statuses, and more
    Processing sales orders, invoices, and new or amended requests using Sage 200 & Sage 3
    Acknowledging receipt and processing of customer orders within the established timelines
    Ensuring compliance with established policies and procedures
    Other related customer support tasks as needed

    What will you bring to the job?
    Proven experience in a similar customer support role
    Self-motivation, and the ability to work efficiently in a results-oriented, KPI-driven environment
    Familiarity with ERP systems and relevant ISO 9001 and 13485 standards preferred

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-774-8258, or texting "Customer Service Rep" to 207-560-0928.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "The Manpower team member I worked with was efficient, straightforward, and easy to talk to. The whole experience was a 10 out of 10 for me!" - S.A., Presque Isle
  • Valid City, State or Zip Code: Portland
    Job Type : Temporary
    Date: Tuesday, 24 March 2020
    COVID-19 Update: In an effort to do our part through effective physical distancing, our team is working remotely. We are still actively accepting applications and will be using technology to its fullest extent. Please apply by calling, texting, emailing, or applying online. We look forward to hearing from you.

    PT Customer Support Project (Portland, Maine)
    Manpower is now seeking an experienced customer service specialist for an exciting project in Portland! If you thrive in a fast-paced professional environment where you can interact with a variety of people, this is a great opportunity to apply your skills at a leading biotech company!

    What's in it for you?
    No permanent commitment required: project planned to run for approximately 6 months
    Excellent part time schedule: Monday-Friday, 10am-2pm
    $14-18/hour DOE
    Weekly paycheck

    What will you be doing?
    Serving as the first point of contact for customers and directing calls to the appropriate teams as needed
    Providing accurate information in response to questions about products, orders/deliveries, and account statuses
    Ensuring compliance with established policies and procedures
    Other related customer support tasks as needed

    What will you bring to the job?
    Proven experience in a similar customer support role, including experience using CRM and ERP systems
    Ability to work efficiently in a results-oriented environment that utilizes KPIs
    Ability to work within the required ISO 9001 and 13485 standards

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-774-8258, or texting "Customer Support" to 207-560-0928.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Manpower was very helpful, and I absolutely love the job I was placed in!" - K.A., Augusta
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Tuesday, 24 March 2020
    Représentant client collection (Banque)

    Description:
    Nous sommes à la recherche d'agents de recouvrement dans le centre d'appel d'une institution financière renommée et qui offre un environnement de travail agréable et dynamique.
    Le conseiller aura à répondre aux appels entrants et sortants de clients de la banque ayant un compte en souffrance. Il aura à prendre des ententes de paiement et en faire le suivi. Et apporter des solutions efficaces à toutes les demandes des clients et dans leur intérêt.

    Qualifications :
    Bilinguisme parfait : anglais-français
    Expérience de 1 à 2 ans en recouvrement ou service à la clientèle (environnement de centre d'appel)

    Compétences :
    Dynamique et aptitudes à la communication
    Excellents compétences en négociation
    Expérience en centre d'appel
    Connaissances de base en informatique

    Conditions de travail :
    Disponibilité à travailler de 8h à 23h du lundi au vendredi et le samedi et dimanche de 8h à 20h, nous recherchons de la flexibilité - montant de 30.5 heures par semaine.
    Durée du contrat : 6 mois avec possibilité de prolongation
    Salaire: 18 $
    Lieu de travail: Montréal
    Date de début: 2 février 2020

    En raison du nombre important de candidature, seules celles qui sont retenues seront contactées.
  • Valid City, State or Zip Code: San Antonio
    Job Type : Contract
    Date: Sunday, 22 March 2020
    General Information

    Job Description: Complaint Analyst II
    San Antonio, TX

    The Complaint Handling Analyst II is responsible for: 1) the analyses and control of medium to highly complex diverse complaint investigations received from global external customers within procedural and regulatory requirements (e.g. Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR)) guidelines, and 2) facilitating diverse complaint investigation activities with cross functional team members to prepare complaint investigation reports.

    As a Complaint Analyst II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
    * interpreting, adapting, and explaining information received from multiple sources including internal and external customers.
    * Data analysis guided by established policy or procedures.
    * Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
    * Demonstrating good judgment in selecting methods and techniques to acquire information to arrive at conclusions.
    * Working under general supervision. Uses discretion to determine own work priorities.
    * Receiving and acting upon detailed instructions from management related to new projects or assignments.
    * Guiding and training others in areas of specialty while continuing to carry out responsibilities in own area.
    * Playing a mentoring/coaching role with co-workers in a cross-functional team situation.
    * Decisions impact data associated with complaint records and could have significant regulatory impact including FDA 483 (significant finding during FDA inspection), FDA Warning Letter, and inability to export products.

    Your Skills and Expertise
    * Bachelor of Science degree in a Technical, Engineering, Medical, Life Sciences or related field with a minimum of 2 years of experience as a complaint investigation or customer service resolution specialist

    Visit www.manpower.com or text MANPOWER to 44844 Today!
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Sunday, 22 March 2020
    Text MANPOWER to 44844

    weekly pay!

    Looking to further your education? Manpower can help!



    Description Skill set
    required: * Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
    * Should be able to meet the quality, productivity targets & defined time lines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
    * S/he should ensure accuracy in the tasks completed.
    * Demonstrate analytical capabilities while performing tasks.
    * Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

    Specialized/Practical Knowledge
    * Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
    * Good proficiency on English language.
    * Fresher or up to 6 months of experience in health care industry.
    * Exposure to business domain is an added advantage.
    * Excellent grasping powers able to understand the various processes.
    * Team player with excellent verbal and written communication skill.
    * Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
    * Willing to work in 24/7 environment and sign a service agreement as per company norms.
    * Ability to work in flexible work schedule, including holidays & weekends.

    KNOWLEDGE, SKILLS AND ABILITIES

    * Should be committed and focused to succeed under challenging work environment
    * Should be able to adapt with the changes in the processes and updates in a dynamic process.
    * Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
    * Should seek feedback on one's performance and uses that feedback to grow
    * Open for working in high pressure environment.
    * All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.
    * Customer Service Associate/Customer Care Representative

    Languages Required:

    English
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Sunday, 22 March 2020
    Hi!

    Manpower has immediate openings for Customer Service Representative in Springfield, OH.

    What's in it for you?
    - Work from Home
    - Competitive wage
    - Working hours: 1st Shift
    - Overtime opportunities available

    Job Description:
    - Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    - They have adherence times and handle times to meet.
    - Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    - This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    - You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    - A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
    - Training will be a combination of classroom, online and side-by-side observations.

    Requirements:
    - High school diploma/GED
    - 1 year experience in call center environment
    - Ability to pass a Background Check and Drug Screen.

    Stop your job search and apply today. Do you need more information? Contact Fil at 414-269-3151 ext 1012 or email [email protected] We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Florence
    Job Type : Contract
    Date: Thursday, 19 March 2020
    Manpower has immediate opening for Customer Care Specialist in Florence, SC.

    What's in it for you?

    Start Date: ASAP
    $11.00 per hour
    Shift to be discussed
    Hire Percentage: 98% to extend an offer
    Work from home

    What is the job?

    Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

    What you bring to the job?

    Insurance, banking/finance, mortgage lending experience
    High School Diploma or GED
    Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to [email protected] Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/Mypath.
  • Valid City, State or Zip Code: Boucherville
    Job Type : Contract
    Date: Monday, 16 March 2020
    Notre client, qui oeuvre dans le domaine alimentaire dans le secteur de Boucherville, recherche présentement un(e) coordonnateur(trice) aux ventes, pour continuer d'élargir son réseau de partenariats de coentreprise à travers le monde pour fournir à leurs fournisseurs des options de marché illimitées et à leurs clients les meilleurs produits aux prix les plus compétitifs.

    Vos tâches :
    - Maintenir un service client impeccable et représenter la qualité des produits de la compagnie aux clients
    - Répondre par courriel et/ou par téléphone aux demandes des fournisseurs et/ou clients
    - Ouvrir un dialogue afin d'identifier les goûts et les besoins des clients
    - Informer les clients des spécificités de leurs produits et mettre en valeur la force des produits et des services
    - Seconder le coordonnateur aux ventes pour que chaque client soit desservi de façon exceptionnelle, de la prise du besoin jusqu'à la livraison du produit
    - Effectuer des relances ou des suivis de courtoisie pour s'assurer que les attentes des clients soient bien répondues
    - Assurer des tâches administratives en support aux activités de vente

    Exigences du poste :
    - Expérience dans le domaine alimentaire (fort atout)
    - 2 ans d'expérience dans le domaine du service à la clientèle
    - Formation en vente et/ou en service à la clientèle (fort atout)
    - Être parfaitement bilingue (français et anglais)
    - Avoir des compétences avec les logiciels suivants : Excel intermédiaire, SAP, Word et Outlook
    - Être autonome rapidement et débrouillard
    - Avoir un vif esprit et organisé

    Avantages :
    - Petite équipe de ventes
    - Poste permanent
    - Horaire de travail : 8h30 à 17h, du lundi au vendredi
    - Assurances collective et fond de pension (6%)
    - 3 semaines de vacances
    - Salaire : 45 000$ à 50 000$ par année

    Ce poste vous intéresse? Veuillez envoyer votre candidature à l'adresse suivante : [email protected]

    Au plaisir de discuter avec vous,