Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Broken Arrow
    Job Type : Contract
    Date: Tuesday, 07 July 2020
    Bilingual Customer Service Representative

    Job Description:

    * Bi-lingual Spanish/English
    * Answer phones
    * Use multiple databases for lookups
    * Good working knowledge of Adobe, Excel and Word
    * Multi-tasking and handling difficult situations with customers
    * Floating hours, start time will vary to cover 7:00am - 6:00pm

    Post offer drug screen/background check required
  • Valid City, State or Zip Code: Westbrook
    Job Type : Temporary
    Date: Tuesday, 07 July 2020
    Customer Service Representative - Westbrook, Maine
    Manpower is now hiring a Customer Service Representative in Westbrook! Our client, a globally-established technical service provider with over 50 years of experience, is looking for someone with great communication skills to provide temporary coverage for a staff leave. If you have strong multitasking skills, enjoy working with a variety of people every day, and are looking for immediate full-time employment, this is definitely an opportunity to consider!

    Manpower actively works with both clients and associates to ensure health & safety remain a top priority. We are working to fill this position quickly, so don't miss out on this great opportunity. Apply today by emailing your resume to [email protected] or simply text "CSR" to 207-560-0928.

    What's in it for you?
    Immediate full-time employment planned to run for at least 4 weeks
    Nights and weekends off! Work a 1st Shift, Monday-Friday schedule
    Competitive pay rate of $17-25 per hour DOE
    Weekly paycheck
    Safe, clean, and state-of-the-art worksite

    What will you be doing?
    Calling customers to provide or obtain information, including billing, shipping, and status updates
    Answering customer questions and relaying technical information
    Documenting information in the company database in an accurate and timely manner
    Generating purchase orders as needed
    Preparing paperwork for shipments, and coordinating driver pickup and delivery schedules
    Assisting with shipping and receiving as needed

    What will you bring to the job?
    Related experience - preferably in a technical environment
    Excellent verbal and written communication skills
    Ability to work effectively with others
    Strong multitasking skills and great attention to detail

    Since we are now hiring a Customer Service Representative in Westbrook, we can try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-774-8258, or texting "CSR" to 207-560-0928.

    We look forward to working with you! Contact us today!

    You'll love working with Manpower - here's what one of our associates had to say about their experience: "Manpower provided quick communication throughout the entire process and I was placed in a job that met my needs." - D.W., Presque Isle
  • Valid City, State or Zip Code: Long Island
    Job Type : Contract
    Date: Monday, 06 July 2020
    For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.
    *This role with start remotely (work-from-home) and transition to be onsite at the Outreach Office location.*
    *Candidates must have their own transportation*

    JOB TITLE: OUTREACH CLIENT SERVICE REPRESENTATIVE

    What's in it for you?
    * Full time hours and long term employment
    * Significant growth and advancement opportunities

    What is the job?
    Job Title: Outreach Client Service Representative
    Potential Work Locations: Nassau County & Suffolk County
    Work Hours: Monday - Friday 8:00am - 5:00pm
    Duration: Temp to Perm
    Salary: $15 per hour

    Primary Responsibilities
    * Provide education to individuals and perform an enrollment, transfer, or complete necessary action items.
    * Conduct outbound calls and other special projects. We do not determine Medicaid eligibility or manage cases.
    * This role is very specific and must be performed to the highest level of professionalism utilizing principles of excellent customer service.
    * Performs other duties as may be assigned by Supervisor or Management.

    What do you bring?
    * Fluency in Spanish
    * Excellent organizational, interpersonal, effective written and oral communication skills
    * Proficiency in Microsoft Office Applications as Excel, Power Point, and Word
    * High School Diploma or GED
    * Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    * Ability to successfully execute many complex tasks simultaneously
    * And the ability to work as a team member, as well as independently

    Why Manpower?
    At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.
    Stop your job search and apply today!
    We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Looking forward to working with you soon!
  • Valid City, State or Zip Code: Boise City
    Job Type : Contract
    Date: Monday, 06 July 2020
    JOB SUMMARY: Provides customer service to plan members by answering benefit questions, resolving issues, and educating members.
    Responds to inquiries from policyholders, providers and/or other for information and assistance.
    * Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
    * Documents interactions through internal tracking system.
    * Perform other duties and responsibilities as assigned.

    Customer Advocate Positions
     Base Pay rate: $15.25/hr potential one-time bonus of $250 for successfully completed assignment.
     6 month engagement to open ended, potential conversion based on FTE positions availability.

     3-4 weeks of training 8:00 am-5:30pm, then 8 hour shifts ranging from 8:00 am-8pm Mon-Sat after training.
  • Valid City, State or Zip Code: New York City
    Job Type : Contract
    Date: Sunday, 05 July 2020
    We Want You!

    The Client
    For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.

    *This role with start remotely (work-from-home) and transition to be on-site at the Outreach Office location.*

    JOB TITLE: OUTREACH CLIENT SERVICE REPRESENTATIVE

    What's in it for you?
    * Full time hours and long term employment
    * Significant growth and advancement opportunities
    * Opportunity to work from home

    What is the job?
    Job Title: Outreach Client Service Representative
    Potential Work Locations: New York, NY
    Work Hours: Monday - Friday 8:00am - 5:00pm
    Duration: Temp to Perm
    Salary: $15 per hour

    Primary Responsibilities
    * Provide education to individuals and perform an enrollment, transfer, or complete necessary action items.
    * Conduct outbound calls and other special projects. We do not determine Medicaid eligibility or manage cases.
    * This role is very specific and must be performed to the highest level of professionalism utilizing principles of excellent customer service.
    * Performs other duties as may be assigned by Supervisor or Management.

    What do you bring?
    * Fluency in Spanish
    * Excellent organizational, interpersonal, effective written and oral communication skills
    * Proficiency in Microsoft Office Applications as Excel, Power Point, and Word
    * High School Diploma or GED
    * Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    * Ability to successfully execute many complex tasks simultaneously
    * And the ability to work as a team member, as well as independently

    Why Manpower?

    At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.

    Stop your job search and apply today!

    We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    Looking forward to working with you soon!
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Sunday, 05 July 2020
    Are you looking for an exciting position in customer service? Do you have that 'something special' that allows you to deal well with people? Do you live in the Fredericton, NB area? If you have answered "Yes!" to these questions, we have the job for you!!

    Manpower is currently recruiting for Bilingual Contact Care Associates for NB Power in Fredericton, NB. Qualified candidates will possess the following skills and qualifications: Fluently Bilingual (English/French); good telephone manner; ability to work in a team environment; able to multi task in a busy work environment; proven problem solving skills; excellent communication skills; ability to empathize and help customers.

    Also, you must have a minimum of one-year experience working in customer service, be comfortable working with a variety of computer programs, including Internet, e-mail, and a variety of in-house systems. These full time positions are to begin August 10, 2020.

    If you are looking for an exciting position in Customer Service, then Manpower is the employer for you! Manpower offers benefits, referral bonuses, web-based training from the privacy of your own home and much more!
  • Valid City, State or Zip Code: Moline
    Job Type : Contract
    Date: Wednesday, 01 July 2020
    DO YOU LIKE CUSTOMER SERVICE AND WORKING IN A BEAUTIFUL ENVIRONMENT?

    This position is located in a beautiful new building overlooking the Mississippi River. This is a temp-to-hire opportunity in a professional environment with great benefits and opportunities for advancement once hired by the company.
    We are currently hiring for an inbound call center representative. We prefer people who have previous customer service experience.
    The starting pay is $12.00 with opportunities for pay raises.
    We are looking for people who learn computer software easily and quickly and like working with customers who need help.

    Background checks and drug screening will be completed.
    Please apply right away!
  • Valid City, State or Zip Code: Flagler Beach
    Job Type : Contract
    Date: Tuesday, 30 June 2020
    Manpower has Immediate Open Positions for F/T Inbound Call Center in Flagler Beach!

    We are hiring for experienced Inbound Call Center Reps to handle incoming calls regarding current events and scheduling appointments in Flagler Beach.

    This position is 6+ months or longer!

    Shift:
    Monday- Friday 8:00am-5:00pm (with 1 hour lunch)

    Pay rate:
    $10.50 hourly
    Weekly Pay!!

    Qualifications:
    At least 6 months with Inbound Call Center Experience
    Must pass 10 Year National Background Screen
    Must pass Paneled Drug Screen
    Must have reliable transportation
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Tuesday, 30 June 2020
    Need a little extra cash …part-time positions available

    Tired of the same old thing? Looking for something new…….

    Manpower has the job you have been looking for.

    What is the job?
    As a customer service agent, you will:
    ● work alongside other agents to help provide support for health programs
    ● communicate with customers via telephone
    ● perform health surveys

    Learn about this customer service role that offers you:
    ● flexible hours, mostly evening hours
    ● work 15 to 39 hours - days, shifts and hours vary
    ● $10 per hour
    ● access to tools, paid education and more, allowing you to advance in the workplace

    What do you bring to the role?
    ● No experience necessary but customer service experience in retail, hospitality or call center is a plus
    ● Strong interpersonal and communication skills
    ● Multi-tasking and communicating with candidates

    Interested and excited about this career opportunity? Apply at Manpower.com

    We love referrals so please share this job opportunity with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Warren
    Job Type : Contract
    Date: Monday, 29 June 2020
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Full or Part time positions available. Hours worked are between 8:00am and 8:00pm Monday - Friday. Temp-to-Hire.
  • Valid City, State or Zip Code: Cherry Hill
    Job Type : Contract
    Date: Monday, 29 June 2020
    Do you have Customer Service Experience and have a reliable working computer and internet? Manpower is hiring Customer Service Representitves, that live in NJ and are available to start this Friday 7/3. Paid training will be 7/3, 7/4 and 7/5. Pay rate is $20hr and Bilingual is a plus for $21hr. This position will last from 3-6 months.

    Responsibility
    * Deal directly with customers either by electronically or phone
    * Respond promptly to customer inquiries
    * Handle and resolve customer complaints
    * Obtain and evaluate all relevant information to handle inquiries and complaints
    * Direct requests and unresolved issues to the designated resource

    Education and Experience
    * High school diploma, general education degree or equivalent
    * knowledge of customer service principles and practices
    * knowledge of relevant computer applications
    * numeric, oral and written language applications

    Key Competencies
    * interpersonal skills
    * communication skills - verbal and written
    * listening skills
    * problem analysis and problem-solving
    * attention to detail and accuracy
    * initiative

    Qualified applicants please go to www.manpower.com to apply

    Please forward your updated Resume to:

    [email protected] and text the word "APPLIED" for Ms. G at 856-489-5951
  • Valid City, State or Zip Code: Greenville
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Manpower has immediate openings for Customer Service / Collections reps in Greenville, SC

    What's in it for you?
    * The safety and convenience of working from home temporarily
    * Weekly paycheck
    * Training and company laptop provided
    * Opportunity to develop new skills and gain valuable experience at a leading company

    What will you be doing?
    * Developing an understanding of debt management counseling, negotiation skills, and the company's financial products
    * Providing customers with information and options as appropriate
    * Determining the reason for account delinquency and using established methods and procedures to negotiate and collect payment
    * Evaluating routine problems and solving them using available information and resources

    What will you bring to the job?
    * Excellent customer service skills; prior customer service, sales, mortgage, banking, loan, or collections experience is preferred
    * High School Diploma or equivalent
    * Effective and professional communication skills, including the ability to explain complex information in a way that is easy for others to understand
    * Computer proficiency, including strong documentation skills
    * Background check will be conducted
    * Applicant must live within 1 hour of Greenville SC
    *must be willing to work on a shifting schedule, Monday-Saturday

    Let's try to put an end to your job search by applying today. Contact RONA today by applying online, OR sending your resume to [email protected] OR calling 414.312.5144 ext 1887,

    We look forward to working with you!
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Are you looking for stable full-time work that you can do from the comfort of your own home? Do you have strong customer service skills and live within one hour of Jacksonville? If so, Manpower has temp-to-hire positions that may be an excellent fit for your needs! Our client, an industry-leading financial organization, is looking to add multiple Debt Collections Specialists to its remote team.

    What's in it for you?
    * Stable full-time, temp-to-hire employment
    * The safety and convenience of working from home temporarily
    * Weekly paycheck
    * Training and company laptop provided
    * Opportunity to develop new skills and gain valuable experience at a leading company

    What will you be doing?
    * Developing an understanding of debt management counseling, negotiation skills, and the company's financial products
    * Providing customers with information and options as appropriate
    * Determining the reason for account delinquency and using established methods and procedures to negotiate and collect payment
    * Evaluating routine problems and solving them using available information and resources

    What will you bring to the job?
    * Excellent customer service skills; prior customer service, banking, finance, mortgage or collections experience is helpful
    * High School Diploma or equivalent
    * Effective and professional communication skills, including the ability to explain complex information in a way that is easy for others to understand
    * Computer proficiency, including strong documentation skills
    * Background check will be conducted
    * Applicant must live within 1 hour of Jacksonville, FL

    Let's try to put an end to your job search by applying today. Contact RONA today by applying online, OR sending your resume to [email protected] OR calling 414.312.5144 ext 1887,

    We look forward to working with you!
  • Valid City, State or Zip Code: Austin
    Job Type : Contract
    Date: Sunday, 28 June 2020
    Manpower is NOW HIRING Customer Service Support for well-known companies located in North Austin, Round Rock, and surrounding areas.

    With your experience in Customer service, we just might have the position you are looking for!
    Pay rates will vary depending on experience $14.00/hr.-$18.00/hr.
    Opportunities are temp to hire.

    Please create an account on manpower.com and call us ASAP @ 512-989-8999 for further details
  • Valid City, State or Zip Code: Eastern Tulsa
    Job Type : Temporary
    Date: Thursday, 25 June 2020
    Customer Care Specialist

    Manpower is now hiring skilled Customer Service Specialists at the City of Tulsa!

    UNDETERMINED TEMPORARY POSITION

    * Minimum 1 year of recent and stable high volume Customer Service experience in a call center environment
    * Proficient Data Entry Skills and Knowledgeable use of Microsoft Office Applications, will be required
    * Process and complete service order requests
    * Able to utilize multiple computer programs for research and resolution
    * Strong Multi-tasking skills
    * Customer Retention
    * Following company policies and procedures at all times
    * Problem Solving and analytical thinking

    Monday-Friday; Daytime Hours - 36 HOURS PER WEEK

    NO WEEKENDS!!
    Pays $13.50/HR

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Franklin
    Job Type : Contract
    Date: Thursday, 25 June 2020
    Deliver a distinctive client experience
    * Successfully resolves questions inquiries from Financial Reps and clients
    * Takes of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
    * Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
    * Educates clients and Financial Representatives on our client website and self-service capabilities
    * Fosters a professional relationship with our clients to enhance brand loyalty
    * Exhibits skill in de-escalating servicing concerns
    * Achieves productivity standards and goals while maintaining the highest level of customer service
    Critical Thinking/Problem Solving
    * Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately
    * Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality
    * Ability to work independently and with your team to consistently identify opportunities improve work progresses
    * Researches and evaluates possible solutions using available resources
    * Manages casework in accordance with area service and/or productivity standards
    * Adheres to strict confidentiality and privacy standards
    Change Agility
    * Welcomes change and embraces an environment where continuous improvement is expected from all employees
    * Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
    * Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives
    Digital Savvy
    * Ability to perform keyboarding/computer skills accurately and efficiently
    * Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Wednesday, 24 June 2020
     Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels
     Performing callbacks as required.

    REQUIREMENTS
     Excellent communication and customer service skills
     Understanding of system resources and allocation
     Minimum keyboarding speed of 30 WPM
     Flexible work style - ability to work shifts and weekends
     Professional work attitude, ability to learn
     Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)
     Accurately log all interactions via established business processes and tools


    HELPCENTRE 0 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 0 CSC, with both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 1 CSC (HDN)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 0 Novice, plus
     Identify and/or coordinate hardware/software requests and offer solutions for IBM or customer accounts.

    REQUIREMENTS
     Same as HELPCENTRE 0, plus
     Learn and become knowledgeable of customer products and services
     Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.
     Act with sensitivity in all customer interactions
     Effectively manage length of calls/handle time
     Promote teamwork and contact center success
     Desktop Hardware and associated peripherals
     Microsoft Standard Office Products (Outlook/Word/Excel)

     Proficiency in navigating and configuring the OS
     Ability to function in multiple accounts with multiple skill set requirements
     Buyer requires testing on common call center requirements (Operating platforms, Service Desk Softskills, Commercial Off the shelf Products) and reserves the right to adjust the requested testing as needed based on latest technology in the industry.
     Supplier will review current testing on a semi-annual basis and provide recommendations on improvements to testing model.
     Passed the test with a minimum score of 70% and up to 84%

    HELPCENTRE 1 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, with evidence of both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 1 (ML)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, with evidence of both written and verbal multilingual skills. This additional language skill is paid only if requested by IBM.

    HELPCENTRE 2 CSC
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 1 CSC, plus
     May be responsible for resolving more complex support requests.
     Able to provide support to new team members.
     Passed the test with a minimum score of 85%

    HELPCENTRE 2 (BL)
    POSITION OVERVIEW/CORE TASKS
     Same as HELPCENTRE 2 CSC, with evidence of both written and verbal bilingual skills. This additional language skill is paid only if requested by IBM.
  • Valid City, State or Zip Code: Orlando
    Job Type : Contract
    Date: Monday, 22 June 2020
    Provide excellent Customer Service to business and career seekers who call, email, text, webchat and/or visit local career resource center. Effectively identify and solve business and job seeker customer issues and inquiries while keeping customer satisfaction at the core of every decision. This position exercises judgement in accordance with well defined policies, procedures and techniques.
    What You Will Do
    Manage a large amount of inbound and outbound calls from area businesses and job seekers
    Provide case management services to clients participating in one or more "return to work" programs
    Maintain data entry requirements, to include case notes, into appropriate systems
    May be required to work onsite at assigned job resource center
    What's In It For You
    $15-16/hour
    Job variety; no two days are the same
    Hybrid remote/in office opportunity
    Paid weekly
    3-6 month assignment
    Access to Manpower's free online courses
  • Valid City, State or Zip Code: El Paso
    Job Type : Temporary
    Date: Monday, 22 June 2020
    Description:

    IMPORTANT INFORMATION:

    Role: Customer Service Analysts / Contact Center
    Work Location El Paso, TX
    Rate: $9/HR

    JOB DESCRIPTION:

    Skillset required:
    Productivity Management:
    * Receive inbound phone calls from our members and prescribers
    * Utilizing multiple software systems to complete Medicare appeals case reviews
    * Meeting or exceeding government mandated timelines
    * Complying with turnaround time, productivity and quality standards
    * Conveying resolution to beneficiary or provider via direct communication and professional correspondence
    * Acquiring and maintaining basic knowledge of relevant and changing Med D guidance

    Required Qualifications:
    * Ability to effectively communicate with members and prescribers while managing multiple software systems
    * Accountable and results driven
    * Critical thinker/problem solver
    * Receptive to constructive feedback and flexible in adapting to change
    * Ability to effectively plan, prioritize, and organize time and workload
    * Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
    * Proficient in navigation of multiple computer applications
    * Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
    * Ability to type more than 30 WPM
    Preferred Qualifications:
    * At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
    * Six months of PBM/pharmaceutical related work strongly desired
    Education:
    * High School Diploma or GED required
    * Bachelor's degree in related field or equivalent work experience preferred

    Remote work possibility

    Languages Required:

    English
  • Valid City, State or Zip Code: Coral Springs
    Job Type : Contract
    Date: Thursday, 18 June 2020
    (Are you an experienced Customer Service Representative with a friendly voice and kind smile? Manpower needs you! We are hiring CSR Call Center Representatives in the Broward County Area. As a Customer Service Rep you will be handling multiple calls each day to support clients calling in for your assistance. You will follow the customer call in script and enter the information into the computer system.

    What's In it for you?
    -Multiple shifts available
    -Safe work environment
    -Great Pay and weekly paychecks
    - Ongoing Assignment

    What do you bring?
    - 1 year Call Center, Customer Service or Clerical Experience
    - Ability to navigate a computer
    - HS Diploma or GED
    -Ability to pass a criminal background check and drug test

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 954-236-3310 and press 2! We love referrals so please share our job with friends and family. Be sure to check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath