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  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Monday, 30 November 2020
    This is a TECHNICAL Bilingual CSR role. Please read the job description in detail.
    Pay:$24/hour
    6 months contract to start with!

    Remote role, the People leaders would like to see candidates who can report into one of the offices in Montreal, Halifax, Kitchener, Waterloo or Toronto area

    Description:

    The financial's Distribution organization holds a dominant leadership position for advisor-based financial services distribution, supporting multiple channels by matching our services to our distributors' changing needs. We are renowned for putting the best people in front of Canada's best advisors, everyday.

    The Technology Analyst is responsible for delivering technology support and solutions to our Canadian sales force. The customer base includes several thousand Financial Advisors with varying PC based hardware and software platforms operating from us and other offices across the country.

    As a member of the Distribution Technology Support Center, you will be a key component to ensuring technology for our Field staff and Advisors is available, functioning and an asset to their business. Your clients will turn to you as their go-to resource to help them be more productive and utilize technology! As such, this position includes a Rotating Shift.

    Responsibilities
    * Assist advisors in resolving hardware and software related problems
    * Troubleshoot to resolve technical incoming telephone and email inquiries
    * Support the Diamond View Suite, Advisor web portal (Repsource) and other proprietary or sponsored software
    * Documentation of procedures
    * Communication of technical issues to a non-technical audience
    * Bilingual French / English
    * 2 - 3+ Years PC support (Desktop/LAN/WAN: Hardware/Software, Internet)
    * Previous experience supporting Business Applications or Portals for business clients
    * Previous experience in a customer service role
    * Previous call centre experience
    * Ability to work in a customer service, team oriented environment
    * Ability to learn new technologies and tools
    * Ability to work both independently and in a team setting
    Attributes
    * Excellent interpersonal, customer service and telephone skills
    * Excellent analytical and problem solving skills
    * Strong influencing and negotiating skills required
    * Excellent written and oral communication skills
    Nice to have
    * Knowledge and understanding of the distribution network and familiarity with Field Operations
    Experience in a technically complex environment
  • Valid City, State or Zip Code: Oakville
    Job Type : Permanent
    Date: Monday, 23 November 2020
    Our growing Oakville client who is a leader in the financial industry is looking for an Asset and Recovery Analyst to join their team for a one year contract. The ideal candidate will have a minimum of 2-3 years related experience and will be responsible for the following:

    This position reports to the Director, Account Solutions and Asset Management. The candidate will be responsible for contacting customers regarding past due accounts and ensuring that payment arrangements are made to bring accounts up to date. The role is focused on finding solutions to ensure the successful performance by our customers under financial contracts and, where necessary, making strategic and difficult decisions in pursuing recovery efforts.
    Key Responsibilities:
    * Contact customers by phone, email, text message and other written correspondence regarding past due accounts and other related matters
    * Work with customers to bring accounts current, using established practices (term modifications) and innovative solutions (taking additional collateral, personal or real property)
    * Perform and understand various searches and due diligence (i.e. credit bureaus, buyouts, asset comparables, financial statements, etc.)
    * Handle and/or assist with recovery efforts of secured assets
    * Retain and correspond with third-party servicers incidental to recovery efforts (bailiffs, remarketers, vendors, auctioneers, skip tracers, third-party collection agencies, etc.)
    * Make recommendations to your Director as well as other senior management on the best course of action
    * Process delinquent files into default status
    * Save meticulous notes and related documents using our file management software
    * Other tasks as may be requested

    Requirements:
    The Account Solutions and Asset Management Analyst must have a strong attention to detail and the ability to work well under pressure and tight deadlines. The candidate should have very strong negotiation skills, experience reading credit bureaus and other financial statements. The ability to handle challenging and difficult conversations with customers is a must and a necessary ingredient for success. A positive and professional attitude with the ability to work well both in a team environment as well as individually is crucial.
    The successful candidate must be organized and accurate. Strong written and oral communication skills are required and proficiency in Microsoft Office is a must.
    Qualifications:
    * A University or college degree in a business-related field is preferred
    * At least 2-5 years of work experience in a similar role is required

    Salary 50K-55K

    If you are interested in this fantastic opportunity then please email your resume directly to [email protected] asap.
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Thursday, 19 November 2020
    Our client, a leader in Automotive credit located in Markham is currently looking for a Bilingual Customer Service Representative. This position is responsible for answering inquiries from customers and dealers regarding automotive lease and finance accounts.

    Bilingual CSR - $23/hr

    What's in it for you?
    - $23 per hour + 4% vacation pay - competitive pay
    Work from home option available - no commute and stay safe
    - Paid weekly (each Friday) - get paid faster
    - Monday to Friday work week - enjoy your weekends off

    What's the job?
    *Inbound customer service on the phone
    *Respond to customer requests with a Customer First approach
    *Maintain customer contact notes in the mainframe system.
    *Complete other departmental duties as required

    What do you bring to the job?
    *University Degree or College diploma - a Business discipline preferred
    *Superior communication skills in English and French
    *Microsoft Office applications: Word, Excel
    *Prior inbound customer service experience an asset
    *Ability to work shifts between the hours of 8am to 8pm, Monday to Friday
    *Rotating the evening shift (12:00-8:00) every 5th week. Its 4 weeks day shift, one-week evening

    Select Apply Now and qualified applicants will hear from a recruiter within 48 hours.

    We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Victoria
    Job Type : Contract
    Date: Thursday, 19 November 2020
    We are currently recruiting for a temporary Main Support Clerk position for our client, a financial institution located in Victoria, BC.

    What's in it for you?
    - Pay rate: $15/hour;
    - Part-time position (25 hours per week);
    - 6-month contract;
    - Location: Victoria, BC;
    - Good work culture and environment.

    The Job:
    - Receiving and dispatching incoming/outgoing cash orders and shipments
    - Packing and checking cash parcels - standing most of the day
    - Verifying cash sells
    - Lifting up to 22lbs
    - Occasional pushing or pulling of bins and carts (sometimes in excess of 20lbs)

    What you bring to the job:
    - Previous cash processing experience (ie retail cashier) is an asset
    - Ability to stand for long periods of time
    - Steel Toed Shoes (required)
    - Capacity to work independently and as part of a team

    Apply today! Not the job for you? Set up your profile at www.manpower.ca and see what other opportunities Manpower currently has available.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Lasalle
    Job Type : Contract
    Date: Wednesday, 18 November 2020
    Vous faites de la saisie de données à la vitesse de l'éclair ?
    Obtenir un emploi en dehors des heures de trafic vous intéresse?
    Lisez bien ce qui suit!

    Manpower est à la recherche de plusieurs commis à la saisie de données pour notre client, une des principale banque au pays. Le poste à pouvoir est dans l'équipe de saisie des hypothèques.

    Nous offrons :
    Un mandat long terme (12 à 23 mois)
    Un emploi à temps plein sur un horaire atypique en dehors du trafic (midi à 20h00)
    Mandat situé à ville Lasalle,
    Stationnement, Gym et Café gratuit sur place,
    Salaire 17.39$

    Vos tâches :
    Faire la mise à jour des systèmes de la banque en recevant de l'information d'hypothèque pouvant provenir de différentes bases de données, de courriel, de fax et autres canaux.
    Saisie de données alphanumérique pour des ouvertures, des mises à jour ou des corrections de compte hypothèque.
    Vous aurez parfois à contacter les succursales afin d'obtenir de l'informations supplémentaires sur des dossiers incomplets ou des corrections d'erreurs.
    Ce poste est axé sur le respect des ententes de services et le maintien des normes de qualité de la banque.

    Nous recherchons des candidats bilingues car 99% des dossiers sont des hypothèques contractées hors Québec.
    Également, une expérience à titre de commis de bureau dans un environnement axé sur la production est requise (Banque, compagnie d'assurance, cabinet comptable ou service financier),

    Il est à noter que l'horaire pour la période de formation sera de 8h à 17h.
    Les employés débuteront l'horaire midi à 20h00 après la formation.

    Ce poste vous intéresse? Appliquez dès maintenant!
  • Valid City, State or Zip Code: Lasalle
    Job Type : Contract
    Date: Monday, 16 November 2020
    Vous faites de la saisie de données à la vitesse de l'éclair ?
    Obtenir un emploi en dehors des heures de trafic vous intéresse?
    Lisez bien ce qui suit!

    Manpower est à la recherche de plusieurs commis à la saisie de données pour notre client, une des principale banque au pays. Le poste à pouvoir est dans l'équipe de saisie des hypothèques.

    Nous offrons :
    Un mandat long terme (12 à 23 mois)
    Un emploi à temps plein sur un horaire atypique en dehors du trafic (midi à 20h00)
    Mandat situé à ville Lasalle,
    Stationnement, Gym et Café gratuit sur place,
    Salaire 17.39$

    Vos tâches :
    Faire la mise à jour des systèmes de la banque en recevant de l'information d'hypothèque pouvant provenir de différentes bases de données, de courriel, de fax et autres canaux.
    Saisie de données alphanumérique pour des ouvertures, des mises à jour ou des corrections de compte hypothèque.
    Vous aurez parfois à contacter les succursales afin d'obtenir de l'information supplémentaire sur des dossiers incomplets ou des corrections d'erreurs.
    Ce poste est axé sur le respect des ententes de services et le maintien des normes de qualité de la banque.

    Nous recherchons des candidats bilingues car 99% des dossiers sont des hypothèques contractées hors Québec.
    Également, une expérience à titre de commis de bureau dans un environnement axé sur la production est requise (Banque, compagnie d'assurance, cabinet comptable ou service financier),

    Il est à noter que l'horaire pour la période de formation sera de 8h à 17h.
    Les employés débuteront l'horaire midi à 20h00 après la formation.

    Ce poste vous intéresse? Appliquez dès maintenant!
  • Valid City, State or Zip Code: North York
    Job Type : Contract
    Date: Monday, 16 November 2020
    Call Centre Customer Service - French/English-Bilingual

    * Work from home role
    * Requires use of your own laptop
    * 4 month contract assignment
    * Call Centre environment 8am-8pm

    Position Purpose:
    Professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by Investor Services.

    Primary Responsibilities:

    * Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
    * Able to provide professionalism and composure when dealing with Clients internal/external
    * Perform all required responsibilities as a representative of the Contact Centre
    * Front facing with internal departments and internal/external Clients
    * Interaction with Team members of Contact Centre
    * Participate in monthly Self/Peer Call Coaching Evaluations
    * Daily/Monthly reporting to Management relating to self/team metrics
    * Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
    * Escalate problematic issues to Management

    Knowledge/Skill Requirements

    * Mutual Fund experience is an asset
    * 1 to 3 years Call Centre or client service experience
    * Strong communication skills (both written and verbal)
    * IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
    * Bilingual (French + English) communication skills an asset
    Please apply to this posting if you're interested in the role.
    Select APPLY NOW to hear from a recruiter within 24 hours.
    Share this job with friends and family and earn dollars for every successful hire.
  • Valid City, State or Zip Code: Miami
    Job Type : Temporary
    Date: Thursday, 12 November 2020
    URGENT HIRING!!!
    Manpower is currently looking for Customer Service Representative to support our client in Miami, FL.
    You will be assisting customers when filing claims over the phone. Want a job that serves it purpose, now is the time to step up and be part of an amazing team. Apply Today!

    What's in it for you?
    * Location : 11222 Quail Roost Drive Miami, FL 33157
    * Hourly Pay Offer : $12.25
    * Temp to perm opportunity
    * Shifts will be 11:00am to 10:00pm (8hrs/day or 40hrs/week)

    What is the Job?
    * Files claims by collecting pertinent information from customers.
    * Answers routine questions and resolves basic problems, refers more difficult items to
    higher level team members for guidance.
    * Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

    What do I need to bring to the job?
    * High School diploma or GED equivalent
    * Minimum of 6 months of customer service experience (Call Center Preferred)
    * An acute attention to detail/accuracy and effective note taking/documenting skills
    * Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

    Need more info? Kindly visit our website at www.manpower.com/job-opportunities to check further details and other roles that matches your skills. Or you may also directly send your resume to [email protected] .
  • Valid City, State or Zip Code: Milwaukee
    Job Type : Contract
    Date: Wednesday, 11 November 2020
    As a Talent Acquisition Coordinator, you will play a vital role to the Recruitment process by providing a best-in-class candidate experience throughout the interview scheduling process. You will collaborate with Recruiters and Hiring Managers while leveraging Workday to schedule phone, virtual, and in person interviews. You will support the end to end interview experience by providing necessary materials and preparing interview spaces as needed. You will support project based work to support TA Operations as well as ATS platform support to drive efficiency and enhancements.
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Monday, 09 November 2020
    Vous êtes un commis de bureau organisé, autonome et ayant le flair pour détecter des erreurs ?
    Vous avez un intérêt pour le domaine bancaire et aimeriez avoir la possibilité de travailler de la maison 50% du temps?

    Lisez bien ce qui suit!

    Manpower est à la recherche d'un commis de bureau expérimenté pour son client, une des principales banques au pays.
    Nous offrons :
    Un mandat de 6 mois avec possibilité de prolongation ou permanence.
    Un emploi à temps plein du lundi au vendredi entre 8h30 et 17h00
    Un emplacement de choix au centre-ville de Montréal à deux pas du métro.
    Salaire : 17,39$/h

    Vos tâches :
    Assurer un support administratif pour une équipe d'agents de transaction.
    Vous aurez à faire la réception, l'ouverture et la numérisation du courrier.
    Préparer les lettres devant être postées, en faire la mise en page et vérifier les erreurs.
    Faire de la saisie de données dans les systèmes de la banque en recevant de l'information pouvant provenir de différentes bases de données, de courriel, de fax et autres canaux.
    Vous pourriez avoir à contacter les succursales afin d'obtenir de l'information supplémentaire sur les mises à jour de dossier, les ouvertures de comptes ou les corrections de dossiers. Ces dossiers sont en lien avec des comptes REER, CELI ou autres types de placements.
    Ce poste est axé sur le respect des ententes de services et le respect des normes de qualité de la banque.

    Vous ne faites pratiquement jamais d'erreur de saisie et vous êtes efficace dans votre gestion du temps?
    Une porte d'entrée vers le domaine du 'back office' bancaire vous intéresse?

    Nous recherchons des candidats bilingues ayant une expérience à titre de commis de bureau dans un environnement similaire (Banque, compagnie d'assurance, cabinet comptable ou service financier).

    Tout cela vous rejoint? Appliquez dès maintenant!
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Monday, 09 November 2020
    Vous êtes bachelier en finance ou administration et vous aimeriez débuter votre carrière dans le domaine bancaire? Vous seriez heureux d'occuper un emploi qui est principalement en télétravail?
    Nous sommes actuellement à la recherche d'un agent de transaction pour notre client, une des principales banques au pays.

    La personne aura pour responsabilités d'assurer le traitement des opérations 'compte client' pour différents clients de la banque. Il faudra assurer la saisie des contributions REER ou CÉLI dans les bases de données, s'assurer de leur légitimité et assurer un contrôle qualité sur les dossiers. Vous devrez également suivre les dossiers d'achat/rachat de différents produits financiers offert par la banque ainsi que les transferts de fonds. La tenue de rapport journalier, hebdomadaire et mensuel fait également partie des tâches rattachées à ce poste.

    Nous recherchons des gens minutieux et capables de détecter des erreurs et d'en faire les corrections appropriées. Ce rôle demande d'être habile en gestion du temps ainsi que d'être axé sur le respect des ententes de service.

    Nous recherchons des gens ayant une bonne connaissance de Word, Excel et Outlook.
    La personne recherchée doit être bilingue et avoir une expérience d'au moins 1 ans comme commis de bureau ou agent administratif relier au domaine bancaire, financier ou assurance.
    Horaire de travail du lundi au vendredi entre 8:30 et 17:00.
    37.5 Heures par semaine
    20.46$ l'heure

    Essentiel - bilinguisme anglais / français
    Essentiel - 1 ans d'expérience dans un rôle administratif à haut volume
  • Valid City, State or Zip Code: Oakville
    Job Type : Permanent
    Date: Wednesday, 04 November 2020
    Our growing Oakville client who is a leader in the Financial industry is looking for a Collections Manager to join their team. The ideal candidate will have a minimum of 3-5 years related experience and will be responsible for the following:

    The Collections Manager is responsible for overseeing all functions of the Collections department and team. They will provide a high level of collections and recovery knowledge and expertise to all levels of the organization. They will direct, administer and coordinate the internal activities of the department in accordance with the policies, goals and objectives of the organization. They will work closely with the Accounting, Asset Management, Credit, Customer Service, Modifications and Legal teams to ensure we are providing stakeholders with exceptional customer service.
    Key Responsibilities:
    * Integrate, improve and streamline the department's processes and procedures with that of the rest of the organization
    * Carry on the organization's 'Focused on Solutions' approach
    * Work with management across the company to address issues and plan for the future
    * Manage a growing team, including conducting performance evaluations and providing day-to-day feedback
    * Motivate team members in a manner that increases productivity while reflecting the organization's core values
    * Handle escalated matters from the team
    * Oversee aspects of the organization's default process when collection efforts are not fully successful
    * Liaise with various stakeholders integral to the functionality of the department
    * Review and provide reporting to the Vice-President & General Counsel and other Senior Management on department metrics, including collection efforts, recovery numbers and team-member performance
    * Other managerial duties as requested
    Requirements:
    The Manager of Collections will have a proven ability and senior level of knowledge and experience as it relates to the department and functions they are responsible for. They will have demonstrated a strong ability to assume a clear leadership role within the organization and have shown they are willing and able to deal with complex issues at all levels. They will have demonstrated a high level of expertise in solving problems and coming up with creative solutions to bring accounts current. The incumbent must be organized and accurate. Strong communication and motivational skills are required and they must be comfortable analyzing and interpreting data and information.
    Qualifications:
    The successful candidate must have a minimum of 10+ years of experience in a collections and/or recovery role, as well as a minimum of 3+ years of management experience. Their experience will ideally be in the financial industry. A university or college degree with a business background is preferred (or equivalent work experience).

    Salary 75K-80K.

    If you are interested in this fantastic opportunity then please email your resume directly to [email protected]