• Valid City, State or Zip Code: Hagerstown
    Job Type : Temporary
    Date: Tuesday, 04 August 2020
    Do you have above average data entry skills? Do you learn new computer systems quickly? Do you have a meticulous eye for detail? Are you looking for long-term, project-based work in the Hagerstown area?

    Our client, the area's leading independent insurance agency, is in need of an experienced data entry operator to help with a data conversion project. You'll be reviewing 30,000+ records to ensure that the data meets specific requirements. Attention to detail is critical to ensure that records are transferred into the new system correctly. This project will also require the ability to manually transfer attachments to the new system once the conversion has taken place.

    This position will offer:
    * Set, consistent work schedule (8:30am-4:30pm, Monday-Friday)
    * Desirable hourly wage ($14-16/hr, depending on experience)
    * Professional working environment
    * The ability to work independently

    What we'll need from you:
    * Experience with MS Office, particularly Excel
    * Strong attention to detail
    * Ability to stay focused while doing tedious work

    Don't miss out on this opportunity to work with a great firm in the Hagerstown area. Apply today and let us reach out to you with more details!
  • Valid City, State or Zip Code: Blue Bell
    Job Type : Contract
    Date: Thursday, 30 July 2020
    LICENSED INSURANCE AGENT - All Shifts - Blue Bell, PA

    Are you a licensed Accident and Health Insurance agent? Do you have a passion for helping people through sales?

    Apply Now!

    What's in it for you?
    * Hourly rate of $17.00
    * Full-time hours
    * All Shifts (Monday-Friday or Sunday-Thursday)
    * Weekly pay, on Fridays
    * Temp to Perm opportunity

    What is the job?
    The Corporate Call Center Licensed Agent is the front-line representative of the call center. This individual is responsible for:
    * Educating and assisting customers regarding the purchase of an insurance plan
    * Completing a needs analysis to identify the best product for the customer
    * Reviewing plans and quote premiums
    * Following a call plan focused on sales and compliance
    * Maintaining schedule adherence (attendance, punctuality, use of AUX time)
    * Willingly accept and implement feedback to improve sales performance
    * Establish and maintain productive and mutually respectful working relationships
    * Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage

    What you bring to the job?
    * High school degree or equivalent required
    * Accident and Health Insurance license is the minimum requirement
    * Excellent communication skills - verbal and active listening skills
    * Prior sales/service experience in a related environment (sales/service, call center preferred)
    * Assertive sales orientation. Have a passion for helping people through sales. Must possess the drive to close the sale
    * Demonstrated strong process-orientation and attention to detail
    * Demonstrated aptitude to learn, absorb, and actively use complex information
    * Computer literacy. Ability to use multiple computer programs at one time
    * Must be willing to learn and use predictive dialer technology

    Stop your job search and apply today. Start your path to a new career at Manpower!

    Do you need more information? Contact our Recruiters at 610-313-1401.

    We love referrals, so please share our job posting with family and friends.
  • Valid City, State or Zip Code: Atlanta
    Job Type : Contract
    Date: Wednesday, 29 July 2020
    Claims Specialist 3


    The main function of the claims specialist is to analyzing claim denials, working with payors to resolve denials, tracking all denials by payor and denial category, trending recurring denials, and recommending process improvement or system edits to eliminate future denials.

    Job Responsibilities: Review and analyze claim denials in order to perform the appropriate appeals necessary for reimbursement. Receives denied claims and researches appropriate appeal steps. Collect required documentation, review file documentation, and make sure all items needed are requested. Ensure that all claim documentation is complete, accurate, and complies with company policy. Establish, maintain, and update files, databases, records, and other documents for recurring internal reports. Identifies, documents, and communicates trends in recurring denials and recommends process improvements or system edits to eliminate future denials Contact and communicate with clients by telephone, e-mail, or in-person.

    Skills: Basic knowledge in lending and the real estate industry. Excellent written and verbal communication. Strong attention to detail. Ability to handle multiple tasks with frequent interruptions. Knowledge of basic accounting processes and procedures.

    Basic computer skills including Microsoft Office. Education/Experience: Associate's degree in billing, coding, business, finance or related field required; equivalent work experience may be substituted for education 5 to 7 years of experience required.
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Monday, 27 July 2020
    Customer service Representative.

    6 months contract to start with!

    The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

    Who are we looking for?
    It is M-F, rotating shifts, no weekends.
    We ask for high school or equivalent. No post-secondary required but definitely welcome!

    Hours of operation are 9am to 9pm AST.
    * Communicators
    * Doers
    * Learners
    * Team Players
    * Thinkers

    What do we need from you?

    * You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
    * You have exceptional technical capabilities, research skills and your attention to detail is always a priority
    * You are confident in your ability to learn and apply information quickly
    * Previous customer service experience in a contact center, retail environment or service industry
    * Previous experience in a contact center environment would be considered a tremendous asset, however, not required
    * Knowledge of financial services would also be an asset

    This is a Work From Home position. You must have a wired internet connection (modem to computer via ethernet cable) to fulfill your duties.
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Thursday, 23 July 2020
    Business & Health-care Development Facilitator

    Job Description

    * Acculturate workforce by integrating the company vision and strategic direction and core philosophies into course facilitation for enterprise new hire and corporate projects.
    * Build workforce capability by imparting requisite knowledge and skills across multiple systems, applications, products, services and processes to a diverse and dynamic learning population using synchronous/asynchronous facilitation for blended solutions.
    * Conduct interviews and consultation meeting with line management and business partners to gather requirements, objectives, proficiency metrics and learning and development needs.
    * Use a system's approach to implement solutions, assure maximum adoption and operational readiness.
    * Provide relevant performance feedback to individuals and groups throughout the program life cycle.
    * Manage all classroom/virtual classroom activities to include pre/post consultations, enrollments, end-user performance management and the facilitation schedule.
    * Collaborate with matrix team to design, develop and implement assessment and measurement tools.
    * Conduct performance-based measurement assessments for objective evaluation of instructional programs.
    * Recommend, design, and implement interventions to bridge complex performance gaps.
    * Provide expert facilitation of synchronous and asynchronous across all modulator's; certify junior instructors, Subject Matter Experts and potential CTPs.
    * Perform regular evaluation of facilitation standards; mentor department instructors and other facilitation support resources.

    Hiring Requirements

    * An undergraduate degree
    * 3 years experience in a corporate university, business training function business coaching function, classroom facilitation or general facilitation environment. Working knowledge of adult learning, instructional systems, or change management required
    * 5 years experience in a training capacity with a business unit or academic institution may be considered in lieu of a degree

    Hiring Preferences

    * Strong synchronous and asynchronous facilitation and presentation skills, using various modulator's such as instructor led, virtual, and web 2.0
    * Quick learner that is able to assimilate new knowledge and skills as necessary
    * Adaptable self-starter with strong project management skills
    * Ability to bridge performance gaps using industry standard facilitation techniques that accommodate various learning styles and modulators
    * Skilled in the use of standard facilitation equipment and other relevant training tools
    * Skilled in systematically determining performance gaps, and developing strategies for achieving the targeted objectives
    * Skilled in research, observation, consulting, coaching and providing feedback to employees at all levels in the organization
    * Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives across diverse cultures
    * Knowledge of health care industry

    * Strong knowledge of interventions and instructional design systems
    * Demonstrated facilitation expertise in 1 or more of the following line of business or disciplines:
    1. Health care Operations (i.e. Customer Service/Claims/Membership)
    2. Health care/Clinical Operations
    3. Sales & Marketing
    4. IS/Technology
    Certification within the Training and Development body of knowledge preferred (i.e., ASTD, Langevin, DDI, etc.)
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Wednesday, 22 July 2020
    Enroll members and maintain membership records, including member additions, terminations, and changes for new and renewal groups for standard and some non-standard business.

    * Process new member enrollments, member change requests and terminations. May handle some non-standard enrollments.
    * Perform standard and moderate complexity group level enrollment for health and ancillary products.
    * Maintain membership records.
    * Address standard issues related to the administration of eligibility of subscribers/members based on federal/state guidelines and external and internal governing agencies.
    * Process billing inquiries and reconciliation. Research billing errors and perform or initiate reverse transactions as necessary.

    Prior experience with Power MHS, Billing, Magic, Service First, Seibel, MACESS, Amisys, and/or Mobius preferred.
    Prior experience with customer service in accounting, billing, banking or similar environment.
    Experience in health insurance field.
    Experience using Microsoft Office products.
    Able to format errors in excel or HTML
  • Valid City, State or Zip Code: Woodridge
    Job Type : Contract
    Date: Monday, 20 July 2020
    100% Telephone Support. Concise Communicator. Empathizer.

    The Customer Care Associate will efficiently answer general claim inquiry calls for my client located in Woodridge, IL. The representative will be identifying and directing escalated customers' concerns to the proper teams for timely resolution while providing an outstanding and compassionate customer experience.

    Interested in learning more about this role?

    Bring your High School Diploma (or GED) and your 2+ years of professional communication experience to a job that offers you:
    * A WORK SCHEDULE! (8, 10, 12 Hour Shifts Worked) - Subject to change
    * Competitive wages at $13.50 per hour plus overtime available
    * Business casual work environment, where suits are overrated!

    Manpower doesn't stop there! We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition programs: A time to celebrate YOU and your accomplishments
    * Weekly paychecks
    * Health, dental and vision benefits as well as stock options

    You will be expected to:
    * Take Inbound calls from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Contact customers on newly established property claims. Accept inbound inquiry calls from customers on existing property claims.
    * Hold a steady conversation with customers while showing interest, compassion and displaying empathy for the caller situation.
    * Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.).
    * Perform clerical duties, including: data entry, filing paper documents, email, calendar management and word processing.
    * Provide back-up for any support functions in the office.
    * Complete all necessary forms, logs documents into the system and route them to the appropriate parties.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Tuesday, 07 July 2020
    We are seeking a Customer Service Professional who has either the Affordable Care Act, Medicare, or health care experience to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


    * Handle customer inquiries and complaints
    * Provide information about the products and services
    * Troubleshoot and resolve product issues and concerns
    * Document and update customer records based on interactions
    * Develop and maintain a knowledge base of the evolving products and services


    * Health care experience is key
    * Previous experience in customer service, sales, or other related fields
    * Three years of call center experience
    * Preference goes to those with health care experience (at least 1 year)
    * Ability to build rapport with clients
    * Ability to prioritize and multitask
    * Positive and professional demeanor
    * Excellent written and verbal communication skills