• Valid City, State or Zip Code: Waterloo
    Job Type : Contract
    Date: Thursday, 16 January 2020
    Bilingual Collections officer in Waterloo

    Pay:$22.50/hour
    6 months contract
    Location: Waterloo

    Job Description:

    What Work Would I be Doing?
    - Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products;
    o Loans
    o Lines of credit
    o Bank accounts
    o Mortgages - line of credit and conventional - up to 50 days past due

    - Manage and resolve more complex delinquent account in a timely and accurate manner
    - Ensure payments and adjustments are processed accurately and within company policies
    - Manage incoming correspondence received from clients and determine action required or next steps
    - Review, investigate and analyze accounts to determine the client's ability to repay the debt
    - Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
    - Maintain account records regarding the financial status of the customer and the status of the collections efforts
    - Escalate legal or third-party notices where the Banks security is at risk, including property tax arrears, tax sales and insurance cancellation notices
    - Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate client
    - Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
    -Review and recommend solutions for escalated client complaints

    Are you a Collector?
    - Do you have previous collection/recoveries experience (at least 1 year experience)
    - Do you have excellent communication and negotiating (both written and verbal) skills? - - Do you enjoy using your , interpretive, judgment and problem-solving skills? - - Can you adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment?
    - Are you able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims?
    - Are you able to manage competing priorities in a fast-paced environment?
    - Able to collaborate with geographically and culturally diverse cross-functional team

    What will I Learn on this Job?
    You will learn about working in a large organization, all the products in the Bank suite and help assist the clients in their financial situations. Continue to develop your negotiating and problem solving skills while coming up with arrangements to suit the clients repayment ability within Company guidelines and policies. Thanks to a supportive company with a culture of continuous learning and improvements, we are open to hearing what you want to learn and helping you get there.

    Qualifications
    We're looking for a passionate, motivated bilingual (French and English) individual with at least 1 year of collections (or equivalent Banking) experience to join our team. Experience with any or all of the following is a plus;
    - Fully bilingual in French and English (both written and verbal)
    - Strong/advanced competency in the Microsoft Office Suite
    - Comprehensive understanding of Bank products and services
    - Strong team player with the ability to coach others in a team environment
    - Organized and adaptable to change
    - Strong communication skills, both written and verbal
  • Valid City, State or Zip Code: Durham
    Job Type : Contract
    Date: Thursday, 16 January 2020
    Are you a Medical Claims Professional and experience processing ICD-10?!?! If so, apply now!!

    Manpower is looking to add experienced Claims Professionals to our client in Durham. Your accuracy, attention to detail will make an impact. You'll work with several databases, assist with special projects and help keep things organized and productive.

    You relish details and accuracy. You understand the value of an orderly office and system. You're highly self-motivated. Extremely organized. Focused on accuracy and precision. Eager to take on new challenges.

    Are you interested?!? The ideal candidate will possess:

    * Medical Claims Processing
    * Experience with ICD-10
    * A strong focus on precision
    * High attention to detail
    * 3+ years of experience in an office setting

    Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower comprehensive benefits package.

    We've got the right opportunity. Tell us why you're the right person! Apply today
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Permanent
    Date: Thursday, 16 January 2020
    Do you have strong typing and data entry skills?
    Do you have experience processing correspondence?
    Are you looking for a career where you can grow your skills and income?

    We have a DIRECT HIRE opportunity with a new and growing company in Jacksonville!

    If interested, we want to meet with you! Please apply today and a Recruiter will reach out to you to discuss further details!
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Contract
    Date: Thursday, 16 January 2020
    Are you ready to work for an insurance company that values its' employees and culture? This position is in the Regional Billing and Account Services Dept where you will be researching, analyzing and responding to customer requests; resolving policy/account discrepancies; and building and maintaining relationships with employer groups, producers and regional offices. It is a temporary assignment for one year-Monday-Friday 8-5. And there is always opportunity to go permanent based upon performance!! They are looking for individuals with intermediate to advanced Excel skills, excellent verbal, written and organizational skills, and attention to detail.
  • Valid City, State or Zip Code: Jacksonville
    Job Type : Contract
    Date: Wednesday, 15 January 2020
    We are staffing for a long-term opportunity available with a large insurance company near Jacksonville Beaches on the Accounts Reconciliation Team in the Group Premium Administration Department!
    Main responsibilities include:
    Reconciling and applying wholesale premium invoices from employer groups
    Processing primarily electronic remittances and complex payments
    Supporting accounts attempting to deliver remittance files through the company's normal channels
    Researching, analyzing and resolving payment discrepancies for assigned accounts
    Candidates need to have previous accounting experience, be analytical and good with numbers, and proficient in Excel.
    The assignment is scheduled to go for a year. There is always potential to go permanent based on company budget, workload, and headcount.
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Wednesday, 08 January 2020
    Summary
    Supports enrollment and data submission efforts related to provider contracting and network participation. Responsibilities
    include coordinating provider enrollment and maintenance activities in a centralized repository, timely provider updates for the claims processing system, contracting efforts for appropriate provider reimbursement, and assisting the department in achieving its goals and requirements for the provider network
    Essential Duties and Responsibilities
    · Supports enrollment and data submission efforts related to provider contracting and network participation.
    · Receives inquiries from providers and employees via mail, email, telephone and fax. Replies to emails to
    confirm receipt
    · Analyzes incoming requests to determine the appropriate Provider Relations (PR) team member to which to
    assign provider maintenance and contracting tasks. Provides initial direction to providers who are seeking to join
    the network
    · Coordinates the execution of provider agreements in preparation for network enrollment
    · Initiates the fee negotiation process upon provider request
    · Identifies providers who are terminating from a line of business (such as consulting) or from the network.
    · Supports reporting requirements, ensuring timely submission of requested data and documentation.
    · May assist in producing or providing data for weekly status reports for management review.
    · Receives and routes incoming mail in a timely manner. Researches returned mail for proper distribution.
    · Locates or provides copies of contracting files, fee schedules, and related documents during audits and as
    necessary to complete research or respond to an inquiry.
    · Generates Online for Providers registration and forgotten password communication as needed.
    · Ensures processed contracting files, applications, provider correspondence, and related documents are properly
    prepared for scanning in internal systems
    · Handles incoming calls to the department's ACD phone line.
    · Logs provider complaints, appeals, inquiries, and outcomes
    · Assists with department projects
    Other:
    · Must comply with Company and Departmental policies and procedures.
    · Performs other duties as assigned.
    · Must be present in the office to perform job functions, except for external meetings and events.
    · Job may be modified at any time
    Education and Experience
    High school diploma or GED is required. College degree in business or health care administration or related field; two
    years of experience in provider services or in a physician's office; or equivalent combination is preferred.
    Knowledge, Skill, and Abilities:
    Qualification
    · Excellent customer service, organizational, time management and verbal and written
    communication skills
    Required
    · Strong attention to accuracy and detail
    · Able to multi-task and work independently and in a team environment
    · Read and interpret forms and documents such as applications and procedure manuals;
    and write correspondence
    Required
    · Maintain professionalism in stressful situations Required
    · Intermediate-level proficiency in Microsoft Word and Excel Required
    · Solve practical problems and interpret a variety of instructions furnished in written, oral,
    diagram, or schedule form:

    Required
    · Add, subtract, multiply, divide, and calculate figures and amounts
    · Knowledge of the provider network management and credentialing requirements under
    URAC's Health Network accreditation module

    · Basic-level proficiency in Microsoft Outlook
  • Valid City, State or Zip Code: Northbrook
    Job Type : Contract
    Date: Monday, 06 January 2020
    Problem Solver. Forward Thinking. Crafter of Concise Communications.

    The Bilingual Customer Care Support Operation Specialist will perform service activities to ensure a high level of satisfaction. In addition, this individual will act as an advocate for our client's participants while helping them with identity theft situations to determine escalation.

    Note: The location for this role will start in Northbrook, IL but will move to the Merchandise Mart in Chicago after 2-3 months. Candidates must be open to work from both Chicago and Northbrook locations.

    Interested in learning more about this role?
    Bring your bachelor's degree (preferred fields in English, Business or Marketing), ability to speak both English and Spanish and your 2+ years of professional experience documenting customer email responses. Possess the following attributes:
    * Dependable with strong work ethic.
    * Has a passion for helping customers.
    * Highly adaptable and focused on self-development.
    * Able to navigate multiple software applications.
    * Able to provide peer coaching and feedback.
    * Attention to detail and highly focused on task.
    * Excellent verbal and written communication skills as well as strong organizational skills.
    * Able to take ownership and make good decisions to ensure an excellent customer experience.
    * Strong interpersonal skills and the ability to work independently and in a team environment

    This job offers you:
    * A SET SCHEDULE! (8am-5pm)
    * Competitive wages at $20.00/hr.
    * Business Casual Work Environment, where suits are overrated!

    Manpower doesn't stop there. We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition Programs-A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, Dental Benefits as well as stock options

    You will be expected to:
    * Assist with non-sales outbound calls from participants and employers; perform data entry; conduct remediation audits; and support product and application email responses.
    * Support one or more of the following: add to revenue stream through direct to consumer billing, fraud resolution, new customer builds, product and application support via email and client outreach initiatives via phone and other operational duties.
    * Assist with product questions and application troubleshooting via email.
    * Utilize strong written and verbal communication skills.
    * Demonstrate a high degree of empathy, compassion and professionalism.
    * De-escalate difficult client situations.
    * Collaborate with other client service professionals.
    * Demonstrate the ability to learn quickly and easily adapt to a constantly changing environment.
    * Champions change and innovation.
    * Perform quality assurance audits for customer care, implementation and account management.
    * Recognize gaps in the process and provide recommendations to management.
    * Provide supportive and useful quality review feedback to Privacy Advocates and Remediation Specialists.
    * Deliver a world class experience to external customers as well as internal.
    * Perform other ad hoc duties as assigned or required.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! I love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Northbrook
    Job Type : Temporary
    Date: Monday, 06 January 2020
    Customer Focus. Process-Oriented. Communicator. Excel Proficient

    The Call Center Quality Assurance Analyst will listen to recordings of telemarketing calls and follow a checklist to confirm representatives follow the script. This position is located in Northbrook, IL.

    Interested in learning more about this role?

    Bring your High School Diploma (or GED) or higher degree and your 2+ years of professional administrative/clerical and quality assurance experience to a job that offers you:
    * Stable Hours: Mon. - Fri. 9:00 am-5:00 pm (Open for Flexibility)
    * Competitive Wages at $19.50 per hr.
    * Business Casual Work Environment, where suits are overrated!

    Manpower doesn't stop there! We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition Programs-A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, Dental Benefits as well as stock options

    You will be expected to:
    * Pay solid attention to detail.
    * Have good communication skills.
    * Participate in weekly calibration sessions with the vendor.
    * Wear headset during work hours.
    * Enter findings into an Excel workbook (need to have better than average Excel skills, including adding columns & rows, creating formulas, copying formulas and sorting data within rows).
    * Take an Excel Assessment test.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! We love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Woodridge
    Job Type : Temporary
    Date: Monday, 06 January 2020
    100% Telephone Support. Concise Communicator. Empathize.

    The Customer Care Associate will efficiently answer general claim inquiry calls for my client located in Woodridge, IL. The representative will be identifying and directing escalated customer's concerns to the proper teams for timely resolution while providing an outstanding and compassionate customer experience.

    Interested in learning more about this role?
    Bring your High School Diploma (or GED) and your 2+ years of professional communication experience to a job that offers you:
    * A WORK SCHEDULE! (8AM - 6PM or 9AM - 7PM) - Subject to change
    * Competitive wages at $12.50 per hour plus overtime available
    * Business casual work environment, where suits are overrated!

    Manpower doesn't stop there! We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill Certification Courses specific to Call Center, Accounting and Team Lead roles
    * Recognition programs: A time to celebrate YOU and your accomplishments
    * Weekly paychecks
    * Health, dental and vision benefits as well as stock options

    You will be expected to:
    * Take inbound calls from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Contact customers on newly established property claims. Accept inbound inquiry calls from customers on existing property claims.
    * Hold a steady conversation with customers while showing interest, compassion and displaying empathy for the caller situation.
    * Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.).
    * Perform clerical duties, including: data entry, filing paper documents, email, calendar management and word processing.
    * Provide back-up for any support functions in the office.
    * Complete all necessary forms, logs documents into the system and route them to the appropriate parties.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Chicago
    Job Type : Contract
    Date: Monday, 06 January 2020
    Problem Solver. Forward Thinking. Crafter of Concise Communications.

    The Customer Care Support Operations Specialist will act as an advocate for our client's participants while helping them with identity theft situations to determine escalation.

    Note: The location for this role will start in Northbrook, IL but will move to the Merchandise Mart in Chicago after 2-3 months. Candidates must be open to work from both Chicago and Northbrook locations.

    Interested in learning more about this role?

    Bring your Bachelor's degree (preferred fields in English, Business or Marketing) and your 2+ years of professional experience documenting customer email responses. Also, possess the following attributes:
    * Dependable with strong work ethic.
    * Has a passion for helping customers.
    * Highly adaptable and focused on self-development.
    * Able to navigate multiple software applications.
    * Able to provide peer coaching and feedback.
    * Attention to detail and highly focused on task.
    * Excellent verbal and written communication skills as well as strong organizational skills.
    * Able to take ownership and make good decisions to ensure an excellent customer experience.
    * Strong interpersonal skills and the ability to work independently and in a team environment

    This job offers you:
    * A SET SCHEDULE! (8:00am-5:00pm)
    * Competitive wages at $20.00/hr.
    * Business casual work environment, where suits are overrated!

    Manpower doesn't stop there. We also offer:
    * MyPath, a college tuition program that offers a free education up to a BS Degree
    * Skill certification courses specific to Call Center, Accounting and Team Lead roles
    * Recognition programs: A time to celebrate YOU and your accomplishments
    * Weekly Paychecks
    * Health, dental and Vision benefits as well as stock options

    You will be expected to:
    * Assist with non-sales outbound calls from participants and employers; perform data entry; conduct remediation audits; and support product and application email responses.
    * Support one or more of the following: add to revenue stream through direct to consumer billing, fraud resolution, new customer builds, product and application support via email and client outreach initiatives via phone and other operational duties.
    * Assist with product questions and application troubleshooting via email.
    * Utilize strong written and verbal communication skills.
    * Demonstrate a high degree of empathy, compassion and professionalism.
    * De-escalate difficult client situations.
    * Collaborate with other client service professionals.
    * Demonstrate the ability to learn quickly and easily adapt to a constantly changing environment.
    * Champions change and innovation.
    * Perform quality assurance audits for customer care, implementation and account management.
    * Recognize gaps in the process and provide recommendations to management.
    * Provide supportive and useful quality review feedback to Privacy Advocates and Remediation Specialists.
    * Deliver a world class experience to external customers as well as internal.
    * Perform other ad hoc duties as assigned or required.

    When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!
    Stop your job search and apply today! I love referrals, so please share this job with friends and family.
  • Valid City, State or Zip Code: Franklin
    Job Type : Contract
    Date: Monday, 06 January 2020
    Seeking a Food Service Associate for a part-time contracting position lasting through 12/2020, working for our client in the insurance/financial services industry, located in Franklin, WI.

    Description:

    * Assist in catering services
    * Set up special events for breakfast/lunch buffets and sit downs and break services
    * Assist restaurant in lunch service/prep as needed

    Qualifications:

    * Positive attitude
    * Excellent customer service skills
    * Able to multi-task
    * Dependable
    * Experience in food service and catering
  • Valid City, State or Zip Code: Milwaukee
    Job Type : Contract
    Date: Monday, 06 January 2020
    Seeking a Prep Cook for a contract position lasting through 2/2021, working for our client in the insurance/financial services industry, located in downtown Milwaukee.

    Description:
    Client is a team of 15 chefs and cooks preparing approximately 15,000 meals weekly for the awesome MKE home office work force.
    * Responsible for preparing a variety of menu items for cafeteria and catering services including but not limited to salads, condiments, fruit plates, vegetables plates, sliced meats, sandwiches, and preparation of raw ingredients. Assist chefs in food preparation including hot food preparation. Weigh, measure, cut, slice and safely use a variety of equipment. Initiate proper organization of work to assure efficiency and food safety. Ability to translate weights, measures and volume as required in execution of recipes to assure consistency based on volume and other variables. May adjust work location, tasks or assignments routinely throughout the day adjusting to business need as directed by manager(s) or team leader(s).
    * Responsible for maintaining accurate and complete labeling and date marking of products to assure freshness. Maintains time and temperature records. Operates and cleans equipment following safety guidelines. Supports menu management process by following recipes and providing feedback for recipe improvement.
    * Routinely delivers Restaurant Hospitality Standards. Communicates with integrated MKE restaurant team and customers through routine greeting. Responds to questions or concerns with the approach of immediate resolution regarding the impact of the customers experience. Comply with Restaurant Division Professional Conduct Expectations and maintains professional communication.
    * A solid knowledge of weights and measures and the ability to read and interpret recipes is required. Position requires a high degree of personal initiative and motivation, combined with a willingness to work as part of a team and the ability to maintain a high level of organization while working quickly and productively. Must have the ability to perform the essential physical requirements of the job

    Qualifications:
    * Food production experience
    * Good verbal and written communication skills
    * Knife skills
    * Ability to read and interpret written recipes
    * Ability to follow direction
    * Serve-safe certification is a plus
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Sunday, 05 January 2020
    Our client in the insurance industry is looking for an action-oriented individual with strong team building, relationship management, and problem-solving skills to join its fast paced team as a Long Term Disability Case Manager for an 11 month assignment.

    In this role, you will be responsible for the assessment of long-term disability claims, the development of specific case management plans, and key decisions. These duties rely on your sound analysis of disability contracts and your ability to think strategically while applying sound judgment.

    Your responsibilities will include:
    * Assessment of long term disability claims including the identification, and analysis of medical, contractual, and eligibility information
    * Development of case management plans
    * Consistent interaction with Claimants and Clients
    * Development of case management plans
    As the preferred candidate, you will possess:
    * Previous Long-Term Disability Case Management experience
    * Analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar;
    * Excellent problem-solving and decision making skills
    * The skills to multi-task, prioritize, and work in a fast paced environment;
    * Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation;
    * Intermediate PC skills - including data entry, MS Word and MS Excel
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Wednesday, 01 January 2020
    Summary
    Serves as a liaison between the company, clients, members and providers. Provides professional, thorough, accurate, and timely customer service and responds to a high volume of primarily routine telephone and other inquiries to and from members, providers, employer groups, and clients; and documents inquiries

    Essential Duties and Responsibilities
    Responds and logs routine telephone inquiries from members, providers, employer groups, and clients. Inquiries require knowledge in the areas of utilizing the plan, benefits, eligibility, claims, premium payment, and accurate completion and processing of forms and documentation
    Participates in training to develop skills and knowledge that will be utilized in performing essential duties
    Remains current on all changes to customer service policies, procedures and product information for accurate resolution
    Identifies specific questions, problems or concerns using clarifying questions and researching individual files
    Effectively accesses, interprets and analyzes internal policies and information maintained on computer databases, in resource manuals, and in various computer systems to resolve inquiries
    Accurately responds to and follows up on inquiries in a timely and professional manner that represents our company and clients favorably through verbal and written communication
    Refers escalated cases to a specialist or management
    Logs and tracks inquiries
    Assists department until situations are resolved
    Makes outbound phone calls as needed to resolve issues
    Investigates problems and complaints, including reviewing responses from other departments and supervisors
    Determines appropriate resolution, including negotiating positive outcomes
    Identifies and notifies supervisors of client, member, and system issues or trends.
    Suggests solutions, quality improvements, or procedural changes
    Informs applicable departments of errors, including claims paid or denied in error, and requests adjustments or corrections

    Education
    High school diploma or GED is required. College degree; three years of experience in customer service, call center or a related area; or an equivalent combination of experience and education is preferred

    Qualifications:

    REQUIRED:
    Excellent customer service, organizational, and verbal and written communication skills
    Attention to detail, work independently and in a team environment with minimal supervision, and consistently meets deadlines
    Strong listening and problem-solving skills
    Positively, proactively, and accurately handle customer concerns and focus on multiple tasks simultaneously in a fast-paced call center environment
    Take initiative to effectively execute and follow through
    Achieve department performance metrics, including an average calls-logged ratio of 95% or higher
    Basic-level proficiency in Microsoft Word, Excel, and Outlook

    PREFERRED:
    Experience with IE or similar web browser
    Health care industry or related experience

    Work Environment
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
    Air-conditioned professional office environment with a quiet to moderate noise level
    If employee qualifies and Senior Management approves, may work remote with the understanding of set frequencies in the office
  • Valid City, State or Zip Code: Fairmont
    Job Type : Contract
    Date: Wednesday, 01 January 2020
    Are you looking for an exciting local opportunity in the Bridgeport area? Manpower WV is seeking a Customer Service and Sales Representative. Pay is $16-18 per hr.- Full-time. Candidates must be detail-oriented in a fast-paced environment. Will need excellent customer service skills, proficient telephone skills, communication skills, and people skills, Must also be able to multi-task and prioritize tasks. Also must be willing to be certified in selling insurance. Job duties include basic computer knowledge, learning customized skills, taking inbound calls from customers, customer service, and other basic office duties. 8-5PM M-F
    Please apply at Manpower.com or send your resume to Bridgeport.WV@manpower.com .

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.
    For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com .
    Manpower is an EEO/AA/ADA/Veterans employer
  • Valid City, State or Zip Code: Honolulu
    Job Type : Contract
    Date: Wednesday, 01 January 2020
    Summary:
    Provides excellent client service to external brokers, internal account executives, clients, and other departments performs administrative duties related to new group quotes; answers incoming phone calls and emails and responds to inquiries promptly; assists with the distribution, preparation and coordination of quotes; and follows up with brokers and clients regarding information and requests

    Essential Duties and Responsibilities
    Client Service

    Answers incoming phone calls and emails promptly
    Effectively responds to verbal and written inquiries related to new group quotes
    Administrative:
    Receives and reviews census forms and other enrollment information
    Logs and tracks preliminary and final quotes
    Coordinates new group enrollments
    Reviews applications for completeness
    Coordinates with brokers, account executives, and health plan administrators on missing information
    Distributes final rates
    Follows up on contingent information
    Sends plan document information to new groups
    Processes exception requests for new groups if requesting at initial enrollment
    Completes Policy Input Forms related to new group enrollments
    Logs and follows up on inquiries
    Other
    Cross-trains on Underwriting Coordinator job duties
    Must comply with Company and Departmental policies and procedures
    Performs other duties as assigned
    Must be present in the office to perform the job functions, except for external meetings and events
    Job may be modified at any time
    Education and Experience

    High school diploma or GED is required
    College degree; two years of experience in customer service, business, administration, or a related area; or an equivalent combination of education and experience is preferred
    License or Certification
    None is required for this position
    Life and Health Insurance Producer License is preferred
    Knowledge, Skills, and Abilities - Qualifications:

    Excellent customer service, sales-oriented, organizational, interpersonal, problem-solving, time management, and verbal and written communication skills
    REQUIRED:
    Detail-oriented, flexible, adaptable, and able to consistently meet deadlines
    Read and comprehend references materials related to health insurance and write detailed correspondence
    Effectively present information in one-on-one and small group situations to customers, clients, Senior Management and other employees of the Company
    Solve practical problems and interpret a variety of instructions furnished in written, oral,
    diagram, or schedule form
    Work independently and in a team environment
    Intermediate-level proficiency in Microsoft Word and Excel
    Add, subtract, multiply, divide, and calculate amounts including decimals and percentages
    Physical Demands
    The physical demands described here are representative of those an employee encounters while performing the essential functions of this job:

    Able to remain in a stationary position and work on a computer for up to eight hours per workday
    Able to converse on the telephone for up to four hours per workday
    Frequently moving paper and hard copy files
    Able to use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
    Work Environment
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
    Air-conditioned professional office environment with a quiet to moderate noise level
  • Valid City, State or Zip Code: Vancouver
    Job Type : Contract
    Date: Monday, 30 December 2019
    Are you looking for a role that complements your strong relationship management skills, utilizes your problem solving abilities, while involving your interest in health sciences?
    Our client in the insurance industry is looking for an action-oriented individual with strong team building, relationship management, and problem solving skills to join its fast paced team as a Disability Case Manager.
    Your responsibilities will include:
    * Assessment of long term disability claims
    * Development of case management plans
    * Interaction with Claimants and Clients
    Qualifications are:
    * Familiarity with medical terminology
    * Degree in Kinesiology, Physiotherapy, Occupational Therapy
    * Excellent problem-solving and decision making skills
    * Strong customer service experience
    * Bilingual is an asset
    Interested? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Milwaukee
    Job Type : Contract
    Date: Sunday, 29 December 2019
    Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
  • Valid City, State or Zip Code: Franklin
    Job Type : Contract
    Date: Sunday, 22 December 2019
    Seeking an Exchange Analyst for a contract position lasting through 1/29/21, working with our client in the insurance/financial services industry, located in Franklin, WI.

    Description:
    Client has a team of 7 individuals that handle the 1035 exchange process for new life applications.

    Responsibilities:
    * The 1035 Exchange Analyst (EA) is responsible for the analysis and coordination of all 1035 Life applications including Term Conversion, ESINS. This includes ensuring that all appropriate requirements have been identified and received in compliance with the 1035 exchange tax codes.
    * Communicates with outside companies to obtain necessary funds. Responsible for accurate and timely administration of proceeds upon receipt using a wide variety of computer applications (i.e. SAMS, ISA, NBS CHNG, Workbench, UPAP).
    * Responsible for independently identifying problem/complex situations related to 1035 exchanges, then researching and implementing creative solutions.
    * Independently takes final action on 1035 exchanges. Identifies cases that require additional underwriter/coordinator involvement and coordinates completion of the exchange.
    * Processes the cost basis for 1035 exchanges and is accountable for any necessary policy corrections or (changes related to the 1035 exchange) for approved 1035 exchanges. Identifies and applies any interest charge adjustments needed.
    * Responsible for analysis and resolution of all system rejects which may require adjustments to system data fields (i.e. PCTC, Data Change, NBS CHNG).
    Communication (verbal and written) & Consultation:
    * Demonstrates thorough knowledge of 1035 exchange processing with Financial Representatives, field staff and internal customers handling a broad range of 1035 exchange questions.
    * Accountable for independently handling and resolving 1035 exchange complaints.
    * Serves as primary Home Office contact for the exchange companies, field staff and/or policyowner when appropriate via phone or written correspondence. Initiates follow-up calls to expedite processing 1035 exchanges.
    * Collaborates with Underwriter, Term Conversion Coordinator, Post Approval, POS, Loan & Surrender, ABS & Variable Life Services center via e-referral, phone call or e-mail to coordinate completion of 1035 cases.
    * Prepares amendments to reflect specific contract changes according to the 1035 exchange (i.e. policy dates, amounts on nonprepaid cases).
    * Responsible for safeguarding sensitive policyowner information and maintaining confidentiality.

    Qualifications:
    Strong initiative, decision making, analytical, problem solving organizational an customer service skills. Must be able to multitask and work in a high production environment.
    At least 3 years of experience of insurance experience is required.