*Urgent Position - Shared Services Operations Specialist

Industry

Insurance

Advert ID

USA_530761

Location

Springfield

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.5/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

AIZJP00012152



Shared Services Operations Specialist



PRIMARY OBJECTIVES



* Follows standard procedural guidelines for performing tasks.

* Responsible for performing: logging checks, processing checks, processing documents, working CLEAR queues, and placing out bound calls to insurance carriers as well as receiving inbound calls from insurance carriers.



* Provides assistance and back up as needed to meet client requirements and SLA's.

* Handles other duties/projects based on business needs.



MAJOR AREAS OF ACCOUNTABILITY



* Works under immediate supervision.

* Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.

* Initially works in a multiple client /functional environment

* Researches items received via faxes, reports, tasks, correspondence, and refund/return checks.

* Makes appropriate telephone calls to resolve issue.

* Follows client's standard policies and procedures.

* At the direction of management such assignments may be made with short notice and last for an indefinite period of time.



* Works efficiently in client and company proprietary applications.

* Demonstrates solid technical knowledge and quality performance.

* Meets behavioral expectations: attendance, teamwork, and organizational contributions.

Qualification

Must Have

Education Education Requirements Met

Pay Rate 13.50

Shift Days/Shift Hours - Each different shift needs a separate Resource Request Mon-Fri 9:00am-6:00pm