1st shift Customer Service Order Processor Representative Posit

Industry

Call Center and Customer Service

Advert ID

USA_616506

Location

Menomonee Falls

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD18/hr

No. of Openings

1

Branch Information

Wauwatosa, WI - (USA) 823 North Mayfair Road WI Wauwatosa , WI 53226 Phone : 414-475-5252

ContactNumber

414-475-5252

Job Description

1st shift Customer Service Order Processor Representative Positions located in Menomonee Falls, Wisconsin

What Will You Be Doing?

This important position is the Customer Service point of contact and liaison to Customers within an assigned channel or market.

The Customer Service Representative is responsible for processing and managing Customer orders to support error free, on-time delivery of quality parts.



What will you be doing?

* Communicate with customers via telephone, email, and EDI to take and enter orders, and respond to inquiries and complaints.

* Update and maintain customer status reports/portals/dashboards regarding status of customer purchase orders.

* Maintain accurate records regarding customer interactions and problem resolutions.

* Manage complaints, settle disputes, and resolve conflicts with customers while maintaining a cooperative working relationship.

* Collaborate with internal functional areas (Operations, Quality, Engineering, Supply Chain, Sales etc.) on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.

* Participate and/or lead scheduled customer order status calls.

* Coordinate returned goods and credit process for assigned accounts

* Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.

* Continuously enhance knowledge of products and customer base.

* Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.

* Input data into a computerized database and/or CRM system with a high degree of accuracy

* Perform day to day administrative tasks such as maintaining customer order files, customer records, and other information in both paper and electronic form.

* Recommend improvements to processes and procedures and maintain an attitude of continuous improvement.

* Input data into a computerized database with a high degree of accuracy.

Who are we looking for?



* Ability to effectively collaborate with others to resolve issues and solve problems.

* Ability to work and multi-task in a fast-paced environment

* Adaptable to change and willingness to try new methods and processes

* Strong problem-solving skills

* Detail-oriented

* Proficient in MS Office

* Keyboard experience, typing 30+ WPM

* Experience using ERP order management systems

* Experience with Salesforce CRM highly desirable



What You Bring to the Job:

* Ability to work in a team and independently

* Strong attendance & Positive attitude

* Customer Driven and Customer Focused

* Self-Motivated

* Reliable transportation

* High School Diploma or GED

* Eagerness to learn and grow your career

* Strong Verbal, Written and interpersonal skills

* Reliable candidates with strong attendance records!

* Pay Rate: $18.00 per hour

Interested? Text or call Manpower: (414) 475-5252 Share this job with friends and family and earn dollars with every successful hire! Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.