Job Description
This role is a hybrid role of on-site. All training will be completed on site and is approximately 2 weeks in duration.
What's in it for you?
⦁ Full 4 months contract
⦁ Monday to Friday (37.50 hours a week)
⦁ $12-15 per hour and 4% vacation pay
⦁ Hybrid Role
⦁ Competitive pay rates
⦁ Safe, clean work environment
What is the job?
⦁ Previous Customer Service experience - preferably in a call center environment.
⦁ Ability to multi-task in a fast paced space.
⦁ Quick to adapt to an evolving surrounding.
⦁ Professional telephone/email talent and etiquette.
⦁ Proficiency in word processing, excel and various web-based programs/Windows applications.
⦁ Clear and concise supportive communication and interpersonal skills.
⦁ Analyze and resolve customer concerns (problem solving skills).
⦁ Attendance and punctuality is imperative.
⦁ Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
What do you bring to the job?
⦁ 1-2 years experience in a contact center environment.
⦁ Excellent telephone manner and communication skills.
⦁ Must be flexible with respect to working hours -needs.
⦁ Prior customer service experience in a similar role.
⦁ Bilingual French knowledge an asset.