Bilingual Customer Care Associates

Industry

Call Center and Customer Service

Advert ID

CAN_563758

Location

Moncton

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB E2L 4Z6 Phone : 506-633-7474

ContactNumber

506-633-7474

Job Description

Are you seeking immediate employment in a safe, clean, well-lit work environment? Join our growing team of Bilingual Customer Care Associates at an exciting client in Moncton, NB



*This will be a remote position to start, however, you must reside in the greater Moncton area to report to the office daily once it reopens.



Bilingual Customer Care Associate $16/hour



What's in it for you?

*$16 per hour plus 4% vacation pay

*Paid weekly, every Friday

*Full-time hours - Monday to Friday Day Shift

*Potential for permanent (6-month contract)





What is the job?

*Answer incoming requests via phone, email, fax and web

*Contact consumers via telephone to arrange payments for past due accounts

*Resolve or forward requests in accordance with established procedures

*Identify new demands, and perform a variety of complex clerical tasks

*Register the consumer, supplier and employee inquiries/complaints into the ticketing application

*Identify and escalate critical issues





What do you bring to the job?

*High School Diploma or GED

*College Diploma preferred

*Ability to pass a Criminal Record Check

*1-3 years' experience in a contact center environment with collections experience

*Excellent Customer Service Skills

*SAP, Salesforce, Jira, Confluence knowledge an asset

*Excellent communication skills in French and English required

*Ability to Multitask, prioritize and work in a fast paced environment working with dual screens and multiple applications

*Availability to work Monday to Friday 8:30am to 5:00pm



Select Apply Now and qualified applicants will hear from a recruiter within 48 hours.





We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.