Bilingual Customer Service Rep opportunity $20.15/hour

Industry

Banking

Advert ID

CAN_514916

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1 Phone : 416-225-4455

ContactNumber

416-225-4455

Job Description

We are currently looking for a bilingual (French/English) customer Service representative for one of our clients in the banking industry for their office in North York.



The Service Representative is accountable for handling inbound calls and providing detailed, factual information, advice and assistance of a basic nature to external Commercial Banking and Large Corporate clients, as well as internal partners. Calls from internal employees generally pertain to questions regarding business products, services, programs and related technology-based applications.



12 months contract to being with!

Working hours: Rotational 7.5 hour shifts between 7 am to 10 pm

This team operates Sunday to Saturday

Potential for Permanent Full-Time after 1 year!

Pay Rate: $20.15/hour



KEY ACCOUNTABILITIES



* Working in a shared phone queue, deliver a high level of service by providing a single point of access to the Business Contact Centre (BCC) through which Commercial Banking and Large Corporate clients can initiate service requests, escalate problems and conduct many of their routine banking transactions

* Provide immediate service to clients related to a broad range of banking services, such as information on account balance and transactions, retrieving and faxing copies of account statements, quotes on investment and foreign exchange rates and verification of funds for items held at other Financial Institutions

* Complete investigations from clients as they relate to obtaining copies of items processed through their accounts

* Create service requests documenting full details of client request for all activities handled within the BCC, such as account opening/closings, payment instruments, investments, cash management products, investigations, as well as wires and transfers between accounts, ensuring full understanding of the client's needs so that the resulting service request is directed to the appropriate action team for completion and the client understands the corresponding turnaround time

* Provide information to clients with respect to basic questions regarding the products and services available to Commercial Banking and Large Corporate clients and where applicable, follow up with the client to ensure resolution

* Escalate client issues directly to the Team Lead, Client Services, for action in a timely manner

* Identify unique issues or challenges, providing recommended solution to the Team Lead, Client Services, taking into consideration situational factors, client requirements and existing procedures and policies

* Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action