Bilingual Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_512385

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201 Phone : 210-734-7300

ContactNumber

210-734-7300

Job Description

ASC CIC Analyst



Must speak Spanish fluently. Candidates will need to speak and write Spanish in their interview.





*Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses

*Use computerized system for tracking, information gathering, and/or troubleshooting

*Document issues and identify appropriate actions to resolve inquiries regarding processes managed by the Americas ASC

*Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in use of direct access tools and the knowledge management portal

*Perform proactive outbound follow-up communications, as necessary