Bilingual Customer Service Representative

Industry

Banking

Advert ID

CAN_606844

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD21.92/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Manpower is hiring a Bilingual (French/English) Customer Service Rep for one of Canada's top financial institutions.



Contract Length: 12 Months

Pay: $21.92/hour

Location: Remote



Job Description:



The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.



Job Responsibilities:



Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.



Skills:



1.) Bilingual - French/English

2.) Customer service skills

2.) Strong communication skills - verbal & written

4.) Interpersonal skills - get well with the team

5.) Previous call center experience 1+ years

6.) Results driven

7.) Attention to detail



We encourage all interested candidates to apply for immediate consideration.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs