Bilingual French Team Lead (Customer Service Representative)

Industry

Call Center and Customer Service

Advert ID

CAN_531969

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.00/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5 Phone : 204-949-7800

ContactNumber

204-949-7800

Job Description

Bilingual French -Team Lead Customer Service Representatives - $20 Hourly Wage



Just join us to be a Bilingual French-Team Lead Customer Service Representative,

we believe you can grow up with big clients,

develop your skills at fast pace,

and create the best version of yourself.



What's in it for you?



* Hourly Wage - $20.00

* Full-time Roles

* Temporary to Permanent

* 5 Days in a week

* No sales will be involved.

* Easy to access in the comfort of your home



What's the Job?



* Work closely with the team, motivating and coaching them

* Hosting 1-2-1's and team meetings

* Keeping up to date with business development and new product lines

* Reporting to the Customer Service Manager

* Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs

* Ensure training and development plans are maintained for all team members

* Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved

* Manage the fair and consistent application of performance management and disciplinary measures as necessary

* Support the Operations Manager to highlight operational risks and areas for improvement

* Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction

* Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture

* Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team

* Work with the management team to identify and deliver positive change and business efficiencies

* Deliver the allocated part of the operation within agreed budgets, service levels and business targets

* Escalate any appropriate problems to senior management

* Support the Senior Manager to highlight operational risks and areas for improvement



What Do You Bring to the Job?



* High school diploma or equivalent.

* Strong hold of communication skills in English

* Minimum of 40WPM with 90% accuracy

* Superior experience in Microsoft Office Suites (Outlook, Word, Excel)

* Previous customer service experience is preferred.

* Team management experience

* Minimum of 2 years' experience within a contact centre environment as a Team Manager

* Excellent leadership and communication skills

* Strong coaching and people-development skills through call listening, quality feedback, etc.

* Ability to deal with demanding customers and escalations

* Energetic and motivating individual

* Creative thinking

* Able to pass background checks is needed

* Able to provide own laptop/pc, web cam, usb headset, hardwired connection, high speed internet and a monitor.

* Will start on Immediately



Easy Hiring Process and expedite your application right away



Now power yourself and seize the opportunity…. Be the first to APPLY!



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook 'Manpower Manitoba'.