Bilingual Intake Associate


Community Services

Advert ID




Job Type




Salary Range

Up to USD15.00/hr

No. of Openings


Branch Information

Tampa, FL - (USA) 5625 West Waters Avenue Suite C FL Tampa , FL 33634 Phone : 813-249-0349



Job Description

Bilingual Intake Associate

Manpower is seeking a professional intake associate to answer incoming calls to community based center in the Tampa Brandon area. The ideal candidate must be fluent in Spanish/English with previous call center experience.

Job Location: Brandon, FL

Job Type: Long Term Contract Position

Industry Type: Community Service

Pay Rate: $15.00 per hour

Work Hours: Mon-Fri 8am-4pm or 9am-5pm

Job Summary:

This position requires independent action, exercise discretion and initiative to provide callers with accurate, timely, multi-sourced researched information and referrals concerning aging-related programs, services and activities.


* Responds to caller inquiries related to information concerning aging-related programs, services, and activities in the area

* Makes outbound calls in response to voicemail messages from callers inquiring assistance.

* Connect callers with appropriate Long-Term Care counselor in designated area

* Update Long-Term Care needs waitlist placement

* Assist in placing referrals within contact list

* Performs related tasks as assigned by supervisory staff and Senior Management.

Required Skills and Knowledge

* Ability to communicate well, orally and in writing.

* Ability to answer phones, make outbound calls, and document notes in the information and referral software.

* Ability to establish and maintain effective working relationships with others.

* Basic skill level and knowledge of MS Office Suite including MS Word, Excel, and PowerPoint.

Manpower Benefits

* Stable work hours of 37.50 hours per week

* Paid every week on Friday!

* Eligibility to enroll in Manpower's MyPath program for Free Education and Certification

* Opportunity to participate in Manpower's Benefits inclusive of Health, Dental, 401(k), Life Insurance, Disability, and much more!


Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: