Bilingual Service Availability Reps (Technical)



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Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Recruiting for Service Availability Reps Bilingual role for one of the leading Bank in Canada.

What's in it for you?

* Full 2-year contract

* Competitive pay rates

* Safe, clean work environment

* Work Location - London (currently work from home)

What is the job?

* Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk

* Partner with key stakeholders to schedule packaging and release new applications in a timely manner;

* Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

* Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders

* Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

* Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations, and maintaining accurate documentation

* Provide technical support, including on-call support, for a suite of designated hardware, software, or applications to ensure service levels are maintained

* Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

* Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing

* Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate

* Follow standards, policies, and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

* Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

* Continuously enhance knowledge/expertise in services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery

What do you bring to the job?

* Verbal and written communication skills

* Strong customer service skills

* Basic mentoring skills necessary to provide support and constructive performance feedback.

* Knowledge of circuit boards, processors, electronic equipment and computer hardware/ software.

* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours. We love referrals. Visit to easily share this opportunity with friends and family. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.