Bilingual Technical Supoort Agent



Advert ID




Job Type




Salary Range

Up to CAD26/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Manpower is hiring for a Bilingual Technical Support Agent for one of our leading banking clients

What's in it for you?

* 6 months Contract with possibility of extension

* Pay Rate: $26.29 per hour

* Work Location: Toronto

What is the job?

*Approve the resolution of customers

*service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

*Act as escalation point for clients/customers.

*Approve the referral of unresolved customer grievances to designated departments for further investigation.

*Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

*Solicit sale of new or additional services or products.


High school diploma or GED required.

8-10 years customer service related experience required

*Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

*Strong ability to work independently and manage ones time.

*Strong ability to accurately document and record customer/client information.

*Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

*Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

We love referrals. Visit to easily share this opportunity with friends and family and increase your compensation for each successful referral.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.