Bilingual Technical Supoort Agent

Industry

Banking

Advert ID

CAN_606323

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD26/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Bilingual Technical Support Agent for one of our leading banking clients



What's in it for you?

* 6 months Contract with possibility of extension

* Pay Rate: $26.29 per hour

* Work Location: Toronto



What is the job?

*Approve the resolution of customers

*service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

*Act as escalation point for clients/customers.

*Approve the referral of unresolved customer grievances to designated departments for further investigation.

*Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

*Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

*Solicit sale of new or additional services or products.



Qualifications:

High school diploma or GED required.

8-10 years customer service related experience required

*Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

*Strong ability to work independently and manage ones time.

*Strong ability to accurately document and record customer/client information.

*Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

*Previous experience with computer applications, such as Microsoft Word and PowerPoint.



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.