Bilingual Technical Support Representatives (Work from Home)

Industry

Call Center and Customer Service

Advert ID

CAN_588885

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD21.00/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5 Phone : 204-949-7800

ContactNumber

204-949-7800

Job Description

Manpower is looking for a Bilingual Technical Support Representatives (Work from Home) to work for an exciting opportunity $21.00 per hour from the comfort of your home anywhere in Canada.



These position starts immediately.



What is in it for you?



* $21.00 per hour, plus 4% vacation pay

* Paid weekly, every Friday

* 100% remote work

* Possibility of extension

* 40 hours weekly

* 1 year contract

* Possibility of extension

* Equipment is provided

* Canadian Experience



What is the job?



* Receive calls from employee having issues with their work equipment:

* Password reset, access request, Internet or VPN issue, Microsoft suite issues (outlook, word, excel, PowerPoint, access, etc.), Hardware issues, software issues, Phone issues (IP and cell phone), Tablet issues, printers, etc …

* Responsible for opening and filling out a ticket for every issues. (using service Now)

* Use logic and appropriate questions, they need to identify the source of the issue and use the right Key word's to find the exact procedure in the Knowledge Base.

* Responsible for following every step of the procedure with the client to trouble shoot the issue.

* Responsible for documenting the ticket thoroughly to ensure proper follow up by other agent or Level 2 if needed.

* Responsible for supporting customers by call, chat and e-mails.

* Responsible for responding, resolving, and closing tickets, make call-back calls, and ensure

* Other task could be assisting new hire for job shadowing, updating article in the knowledge base, and other related task.



What do you bring to the job?



* High school diploma or equivalent

* Excellent verbal and written communication skills in both French and English

* Superb Customer Service Skills

* Strong organizational and time management skills

* Expert in Microsoft Suite (Word and Excel)

* Experience in the technical support in a call center set up would be an asset

* Ability to work in 24/7 support and ability to do 6-week rotation shifts

* Able to pass a criminal record check/background check

* Able to have a minimum of 300MPBS internet speed is a must.

* Able to have a hard-wired connection is a must.

* Able to start immediately



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunities to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook Manpower Manitoba.