Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_547962

Location

Huntington

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Huntington, WV - (USA) 528 Fifth Ave. WV Huntington , WV 25708 Phone : 304-529-3031

ContactNumber

304-529-3031

Job Description

Manpower is looking for a customer service representative. As a Customer Service Specialist you will play a key role in identifying issues with our products, services or customer experience. By collecting customer feedback you will help with the development of solutions to enrich the customer experience and advance the company. MUST HAVE EXPERIENCE WORKING A TECHNICAL CUSTOMER SERVICE ROLE.



Tech Support Representative responsibilities:



Maintaining a positive, empathetic and professional attitude toward customers at all times

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer concerns

Knowing our products inside and out so that you can answer questions

Processing forms, applications, and requests

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback on the efficiency of the customer success process

Ensure customer satisfaction and provide professional customer support

Tech Support Representative top skills:



Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Job Type: Full-time



Pay: From $30,000.00 per year



Benefits:



Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:



8 hour shift

Education:



Bachelor's (Preferred)

Experience:



Microsoft Office: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Mobile device management: 1 year (Preferred)



Who is Manpower?

Locally owned but globally connected. Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio, and Kentucky.



Manpower is an EEO/AA/ADA/Veterans employer