Collections Agent job in Saint John, NB

Industry

Banking

Advert ID

CAN_524799

Location

Saint John

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Collections Agent job in Saint John, NB



Location: NB - Saint John

Remote for time being

Duration: 11 Months

Monday to Friday 3:00 pm to 11:00 pm AST and Saturdays 9:00 am to 5:00 pm AST for a total of 35 hours

Pay: $19.81/ hour



The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team. Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.

In addition, the team processes all payments, refunds and collections. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments. Refunds or credits to clients may be system issued or by cheque. Transactional work is typically distributed via email or shared folders. Operations Officers are required to retrieve, complete and track all daily work activities.



Candidate Profile:



Experience /Education:

(Ideal)

* Post-Secondary College or University in a Business Discipline or equivalent experience

* Accounting or Bookkeeping Experience (accounts payable/receivable)

* Customer Service / Contact Centre Experience

* Excellent computer navigation and keyboarding skills

* Ability to manage multiple computer applications and screens concurrently.

* Working knowledge of Microsoft Office Suite (Excel, Outlook)



Soft Skills:

* Excellent judgment / problem solving skills

* Adapts quickly to changing priorities

* Customer Service Orientation

* Verbal and written communication skills

* Highly Organized, attention to detail

* Time Management Skills

* Open to coaching and feedback

* Bilingualism an Asset