Customer Care Associate


Call Center and Customer Service

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No. of Openings


Branch Information

Northbrook, IL - (USA) 2775 Sanders Road IL Northbrook , IL 60062 Phone : 847-553-6985



Job Description

100% Telephone Support. Concise Communicator. Empathizer.

The Customer Care Associate will efficiently answer general claim inquiry calls for my client located in Woodridge, IL. The Associate will be identifying and directing escalated customers' concerns to the proper teams for timely resolution while providing an outstanding and compassionate customer experience.

Note: Due to the COVID-19 restrictions, this team is currently working virtually until further notice.

Interested in learning more about this role?

Bring your High School Diploma (or GED) and your 2+ years of professional communication experience to a job that offers you:

* A WORK SCHEDULE! (10 to 12 Hour Shifts) - Subject to change

* Competitive wages at $15.00 per hour plus overtime available

* Business casual work environment, where suits are overrated!

Manpower doesn't stop there! We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill Certification Courses specific to Call Center, Accounting and Team Lead roles

* Recognition programs: A time to celebrate YOU and your accomplishments

* Weekly paychecks

* Health, dental and vision benefits as well as stock options

You will be expected to:

* Take Inbound calls from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards. Contact customers on newly established property claims. Accept inbound inquiry calls from customers on existing property claims.

* Hold a steady conversation with customers while showing interest, compassion and displaying empathy for the caller situation.

* Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.).

* Perform clerical duties, including: data entry, filing paper documents, email, calendar management and word processing.

* Provide back-up for any support functions in the office.

* Complete all necessary forms, logs documents into the system and route them to the appropriate parties.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you! Stop your job search and apply today! We love referrals, so please share this job with friends and family.