Customer Care Support Representative



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Branch Information

Northbrook, IL - (USA) 2775 Sanders Road IL Northbrook , IL 60062 Phone : 847-553-6985



Job Description

Problem Solver. Forward Thinking. Crafter of Concise Communications.

All these terms make up our Customer Care Support Representative. The Customer Care Support Representative delivers a world class experience through knowledge, building rapports, aiding and education to the subscribers. They perform ongoing support and service activities to ensure a high level of satisfaction. The Customer Care Support Rep acts as an advocate for our subscribers in assisting them with the navigation of web-based tools and assessing identity theft situations to determine escalation.

Note: The location for this role is located at the Merchandise Mart in Downtown Chicago, IL.

Interested in learning more about this role?

Bring your high school diploma or GED equivalent; Associates degree preferred. Bilingual is good but not required. Have 1+ years of professional customer service experience. Possess the following attributes:

* Able to navigate multiple software applications

* High proficiency in computer comprehension

* High proficiency typing skills

* Dependable with strong work ethic

* Have passion to provide a great customer experience

* Highly adaptable and focused on self-development

This job offers you:

* Full-Time hours offered.

* Days and hours of work are varied and will change periodically. The Customer Care Center is open 7 days per week.

* Hours vary daily and employees are expected to be available for the hours assigned to work. Working days can also include holidays.

* Competitive wage at $17.00/hr.

* Business Casual Work Environment, where suits are overrated!

Manpower doesn't stop there. We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill Certification Courses specific to Call Center, Accounting and Team Lead roles

* Recognition Programs-A time to celebrate YOU and your accomplishments

* Weekly Paychecks

* Health, Dental Benefits as well as stock options

You will be expected to:

* Act as the first resource for Allstate Identity Protection subscriber questions and requests.

* Take alert inquiries and log in assistance customer service calls.

* Demonstrate a high degree of empathy, compassion, and professionalism.

* De-escalate difficult subscriber situations.

* Collaborate with other team members.

* Utilize strong professional verbal communication skills.

* Champion change and innovation.

*Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!

Stop your job search and apply today! I love referrals, so please share this job with friends and family.