Job Description
Our client in Everett is looking for hardworking, motivated talent to join their team. We are currently looking for candidate looking for full-time long-term employment.
Customer Relations Representative
ESSENTIAL DUTIES AND RESPONSIBLITIES:
* Update customers when their due dates cannot be met due to delays in production.
* Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.
* Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department.
* Facilitate customer expedite requests.
* Basic word processing and data entry.
* Prompt communication with customers.
* Processes all orders, answers all customer service calls and emails.
* Confirms all new orders to customers in writing.
* Understand customer quality requirements and facilitate proper communication of these requests.
* Update reports to accurately reflect on-going schedule changes.
* Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.
* Resolve all customer service issues immediately and notify management.
* Enter shipping requirements for customer orders.
* Communicate Failure Analysis reports back to customers.
* Excellent verbal and written communication skills.
* Ability to establish and build a strong rapport with customers through establishing trust and credibility.
* Be familiar with Kan ban and blanket order processing.
* Understand change order process and update necessary documents.
ADDITIONAL RESPONSIBILITIES:
* Other duties as required in support of the department and company.
QUALIFICATIONS:
* High School diploma or equivalent and/or college related courses.
* Ability to communicate effectively showing excellent written and verbal communication skills with a diverse group of people.
* Ability to manage multiple priorities simultaneously and prioritize tasks as needed.
* Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)
* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Technical literacy a plus
Working hours: Monday-Friday 7:00am-4:00pm
Compensation: $20.00-$22.00 per hour depending on experience
Ready to start your career in a rapid growing industry? Apply now, upload your current resume and our Talent Agent Sandra will reach out to set up a phone interview. Feel free to text her after you have applied at 360-671-1977 to get set up with an interview this week. Resume will be required!
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