Customer Relations Representative


Admin and Secretarial

Advert ID




Job Type




Salary Range

USD20.00 - USD22.00 per hour

No. of Openings


Branch Information

Bellingham, WA - (USA) 216 West Champion Street WA Bellingham , WA 98225 Phone : 360-671-1977



Job Description

Our client in Everett is looking for hardworking, motivated talent to join their team. We are currently looking for candidate looking for full-time long-term employment.

Customer Relations Representative


* Update customers when their due dates cannot be met due to delays in production.

* Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.

* Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department.

* Facilitate customer expedite requests.

* Basic word processing and data entry.

* Prompt communication with customers.

* Processes all orders, answers all customer service calls and emails.

* Confirms all new orders to customers in writing.

* Understand customer quality requirements and facilitate proper communication of these requests.

* Update reports to accurately reflect on-going schedule changes.

* Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.

* Resolve all customer service issues immediately and notify management.

* Enter shipping requirements for customer orders.

* Communicate Failure Analysis reports back to customers.

* Excellent verbal and written communication skills.

* Ability to establish and build a strong rapport with customers through establishing trust and credibility.

* Be familiar with Kan ban and blanket order processing.

* Understand change order process and update necessary documents.


* Other duties as required in support of the department and company.


* High School diploma or equivalent and/or college related courses.

* Ability to communicate effectively showing excellent written and verbal communication skills with a diverse group of people.

* Ability to manage multiple priorities simultaneously and prioritize tasks as needed.

* Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)

* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Technical literacy a plus

Working hours: Monday-Friday 7:00am-4:00pm

Compensation: $20.00-$22.00 per hour depending on experience

Ready to start your career in a rapid growing industry? Apply now, upload your current resume and our Talent Agent Sandra will reach out to set up a phone interview. Feel free to text her after you have applied at 360-671-1977 to get set up with an interview this week. Resume will be required!

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