Customer Relations

Industry

Call Center and Customer Service

Advert ID

USA_532670

Location

Bentonville

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD11.00/hr

No. of Openings

1

Branch Information

Springdale, AR - (USA) 3291 South Thompson Street Suite A104 AR Springdale , AR 72764 Phone : 866-820-5171

ContactNumber

866-820-5171

Job Description

Do you enjoy working with people? Do you have a knack at helping them resolve their questions, concerns or issues? We have over 150 Customer Relation positions open in the NWA area.



What is in it for you?

*Flexible hours

*All required equipment provided

*$11 hourly pay



What is the job?

*Resolves customer contact issues by using decision support tools to resolve issues

*Working with store associates to develop and implement resolutions; implementing appropriate resolution

*Providing information to customers; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior resolution specialists as necessary.

*Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings

*Represents company image to customers by providing professional, courteous customer service



What you bring to the job?

*Customer service experience

*Ability to resolve customer issues