Customer Service Agent


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD16.36/hr

No. of Openings


Branch Information

Tampa, FL - (USA) 5625 West Waters Avenue Suite C FL Tampa , FL 33634 Phone : 813-249-0349



Job Description

Manpower is currently hiring for a Customer Service Agent for the county located in the beautiful downtown Tampa, FL area. This is a great opportunity for individuals seeking steady and stable work while making a decent wage!

Job Location: Downtown Tampa (Kennedy Blvd)

Work Industry: Contact Center

Shift: Mon-Fri 8:00 AM- 5:00 PM

Pay Rate: $16.36 per hour

Parking: Responsible for paying for parking downtown

Benefits Available to you:

* Great Job Opportunity with the county

* Get paid every week on Friday

* Opportunity to enhance your career goals by enrolling in free certification courses

* Full Health Benefits available within 90 days of employment

* Finish your education through a High School Diploma and/or bachelor's degree at no cost to you

Customer Service Agent:

Work within a contact center to answer and respond to calls regarding services, process, and appointments. Averaging 300 -700 calls per day. Greet customers at front reception area and/or via incoming calls, determine customer needs; route customers to the appropriate service area through the Q Flow System; monitor the Q flow system, answer basic questions and provide assistance to customers directing them to the necessary forms and applications required for each service area.

Job Duties:

* Answers incoming phone calls with the standard departmental greeting.

* Provides first call resolution if possible, by determining the customer's needs with best plan of action.

* Screen customers using departmental knowledge and various resources, while always displaying a positive and friendly attitude 100% of the time.

* Forwards unresolved customer complaints or inquiries to the appropriate staff and submit escalated issues to management.

* Provide information to customers and citizens about various functions and services provided by the county services

Job Qualifications:

* Previous history of high-volume call center experience

* Proficient in navigating multiple systems while managing administrative tasks

* Excellent presentation skills to assist in the reception area and back office center

* Must be willing to adapt to evolving work environment

* Must have excellent communication skills and proficient in MS Office!

* Bilingual a plus but not required!