Customer Service Rep e-Commerce


Manufacturing and Production

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No. of Openings


Branch Information

Hagerstown, MD - (USA) 106 Western Maryland Pkwy MD Hagerstown , MD 21740 Phone : 301-739-4567



Job Description

*This is a permanent, direct hire position with full benefits.

Do you enjoy working with people and serving in a critical support role? Are you a problem-solver and a whiz with social media tools? A local manufacturer is seeking an organized, eager learner with an outgoing personality to join their busy team.

In this position you will support the diverse needs of your clients through e-commerce. You will learn a variety of product and assist the sales team in maintaining a knowledge base of product details. You will correspond with customers directly via chat, email and phone to assist in online orders. This job brings tremendous learning and growth opportunity in the areas of account management, sales and marketing.

This job will require you to:

* Answer customer inquiries relating to order requests, product descriptions, payment and general communications

* Use interactive social media resources to respond to loyal customers; Facebook/Twitter/Etc…

* Become the Subject Matter Expert for manufacturer product and customer needs

* Be a vigilant problem-solver pursuing exemplary customer satisfaction

* Provide support to internal management and sales teams as necessary

Strongest candidates for this job will have:

* HS diploma, college graduates given priority consideration

* Three years of Customer Service, Marketing or Sales work experience

* Expertise with social media tools and online interactive platforms

* Proficiency with MS Office, *MS Excel a must

* A desire to learn, grow and advance within the organization

* Excellent written and verbal communication skills

* Experience with a CRM platform is a plus

What this job offers you:

* Starting salary of $20-22/hour with tremendous growth potential

* Standard M-F, 8:30am-5:00pm schedule

* Competitive benefits package to include, health insurance, PTO, Vacation, and retirement

* Advancement opportunity