Customer Service Rep job in St. Catherines

Industry

Call Center and Customer Service

Advert ID

CAN_515919

Location

St Catharines

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Work Location: St. Catharine's, ON



Candidates required to work on CDN/US Holidays. The hours of operation for the center is 24 hours a day 7 days a week so contractors must be available to be scheduled at anytime during this period.



Duration: 12 months contract with possibility of extension.



Onsite only no remote work.



Project Description: Looking for candidates with Social Media Experience (Customer Service Call Center/Sales experience preferred). The candidate will help support and expand our large social media self serve advertising customer base by demonstrating the value of advertising solutions. This role will provide pre and post sales support for all self service products via phone, email, and web chat and assist with product implementation and basic tool support. This role is expected to meet or exceed monthly sales targets and drive higher advertising spend for small and medium size businesses.



Basic Qualifications * HS Diploma or GED Min 1-yr customer service * Prefer experience working in a sales environment with sales targets or quotas. Superior written and verbal communication skills. Ability to work all shifts as required (including holidays). PC skills and keyboarding skills.

Professional Skill Requirements * High level of professional customer service and sales mindset, passion for driving sales through adoptions and spend. Ability to multitask and work under pressure. Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer. Strong analytical and decision making skills that demonstrate good judgment. Demonstrate speed, agility, critical thinking, and problem solving skills in their work.



What can you expect? * Free onsite parking * Spacious work stations with updated technology platforms and equipment * Supportive environment to assist with individual success * Complimentary coffee, tea and hot chocolate bar * A sense of community! We pride ourselves on our inclusive, open, and engaging work environment