Customer Service Rep.

Industry

Financial Services

Advert ID

BBBH5065435

Location

Franklin

Job Type

Permanent

Hours

Full-Time

Salary Range

USD25 - USD27 per hour

No. of Openings

1

Branch Information

Appleton, WI - (USA) 5317 Grande Market Drive Suite B WI Appleton , WI 54913 Phone : 920-882-3033

ContactNumber

920-882-3033

Job Description

On-Site in Franklin, WI



Monday - Friday 8:00 - 4:30



Deliver a distinctive client experience

-Optimally resolves questions inquiries from Financial Reps and clients

-Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers

-Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.

-Educates clients and Financial Representatives on our client website and self-service capabilities

-Develops a professional relationship with our clients to improve brand dedication

-Exhibits skill in de-escalating servicing concerns

-Achieves efficiency standards and goals while maintaining the highest level of customer service



Critical Thinking/Problem Solving

-Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately

-Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality

-Ability to work independently and with your team to consistently find opportunities to improve work progresses

-Researches and evaluates possible solutions using available resources

-Leads casework in accordance with area service and/or efficiency standards

-Adheres to strict confidentiality and privacy standards



Change Agility

-Encourages change and adopts an environment where continuous improvement is encouraged from all employees

-Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand

-Find opportunities for improvement and is an advocate for delivering viable solutions/alternatives



Digital Savvy

-Ability to perform keyboarding/computer skills accurately and efficiently

-Proven ability to use computer software packages, including Word, Excel, and PowerPoint



Must Haves:



* We are seeking a candidate with 3 plus years of direct experience with attention to detail, accurate entry of data and claim information.

* Must be able to multi-task and have strong communication skills verbal and written, including spelling and grammar.

* Be able show empathy, and knowledge of computers and applications, and be a team player.

* Phone experience is a must as this role will be making outbound calls to clients and follow up with questions.



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.