Customer Service Rep


Logistics Distribution and Supply Chain

Advert ID



Columbia - Richland County

Job Type




Salary Range


No. of Openings


Branch Information

Columbia, SC - (USA) 1410 Colonial Life Blvd Suite 270 SC Columbia , SC 29210 Phone : 803-731-5469



Job Description

Customer Service Representative

Hours : 7:00 am - 4:00 pm

HS Diploma/GED are a required minimum***

This position provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the organization. Also provides branch collection support for customer service and administration.

Interacts with customers to establish ongoing value added relationships.

Manages all aspects of customer relationships from quotation through payment of invoices.

Works with branch customers to solve payment issues to lower branch DSO.

Become a reliable resource to customers and co-workers on sales order status and information.

Show initiative by identifying and analyzing problems and proposing acceptable solutions.

Receives sale calls, quotation requests, faxes, mail, EDI, email, and will-call orders

Provides inventory and pricing information

Coordinate with outside sales, purchasing, billing, management, and warehouse customer issues..

Enters or processes delivery ticket/shop orders.

Produce and negotiate customer quotations and proposals

Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts. Reports collection status to AR and management.

Occasionally attends client visits with sales representatives.

Informs and complies with company return goods policy.

Assists outside sales in order processing and customer services.

Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders.

Arrange direct and/or hot shot deliveries to correct customer problems.

Process credit card transactions.

Assist in physical inventory

Assist will call customers in placing orders.

Participate in special projects as requested by management.

Target Pay Rate Range : 14 USD - 16 USD

Dress : Business Casual

1-2 years sales experience

Highly motivated and results oriented

Strong communication, organization, multi-tasking, and time management skills

Solid problem solving and consultative skills required

Ability to work in a fast-paced team sales environment with minimal supervision.

Experience with MS Office ? Outlook, Excel, Word

Dependability and ability to learn quickly.

Education : H S Diploma