Customer Service Rep


Manufacturing and Production

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Branch Information

Houston, TX - Metro - (USA) 10235 West Little York Road Suite 159 TX Houston , TX 77040 Phone : 713-386-1416



Job Description

Great Temp to Hire Opportunity for a Customer Service Rep

Located in West Houston, great company culture and opportunity!

Customer Service Representative


A Customer Service Representative. A Customer Service Rep Team member is expected to own an order from start to finish and be able to escalate concerns as required.

-Order Management & Fulfillment - 50%

-Customer & Sales Relationship Management - 20%

-Sourcing Materials to fulfill demand - 10%

-Coordination of Internal Resources - 10%

-Health, Safety & Sustainability - 10%

- Order Management

- Order Receipt, Entry & Confirmation

- Communication / Escalation of concerns

- Maximize On Time & In Full Delivery

- Reason Code Entry for OTIF Failures

- Management of the order cycle from start to finish

- Customer & Sales Relationship Management

- Communication with Sales Team when required

- Communication with the Customer when required

- Sourcing Materials to Fulfill Demand

- Capable of reading site inventory levels to fulfill orders

- Capable of reading supply scheduling plan to maximize communication and planning

- Capable of entering complaints and follow up on recertification of inventory

- Complete understanding of the NAM Inventory Management Protocol

- Coordination of Internal Resources

- Working with all pertinent resources to ensure fulfillment of orders

- Working with all available resources to problem solve

- Working with supervisor on ALPS escalations & problem solving

- Health, Safety & Sustainability

- Active in all forms of HSE reporting

- Proactive in all forms of Sustainability

- Behavior in accordance with the Code of Conduct

- Performs in accordance with the Core Values

The Customer Service Representative is empowered to make decisions inside the Tier I level in accordance with the performance level in the core competencies of the position. Escalation of problems or concerns outside of the control, expertise or authority should be brought to the attention of the Supervisor.


A customer places an order for material that they require in two days. If two days is deemed to be a regular shipment for transport priority the COS Team member can enter the order. If this delivery time requires and expedited shipment the order is escalated to the Customer Service Supervisor.

A customer places an order for material that is not in stock in the preferred warehouse. The COS Team member needs to review the customer requirements versus the availability at alternate sites, against the production schedule or replenishment schedule. If the order cannot be provided and meet the customer requirements through the standard supply chain the order is escalated to the Customer Service Supervisor. Once the customer situation is "in control" the Customer Service Supervisor and the COS team member perform a Root Cause analysis to rectify the concern going forward.