Customer Service Representative 2nd shift


Call Center and Customer Service

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Branch Information

Minneapolis, MN - Metro - (USA) 3600 Minnesota Drive Suite 850 MN Edina , MN 55435 Phone : 612-851-4600



Job Description

Hours: 2pm-10:30pm, M0F

Pay range: $18.00 with a $1.00 increase after 4 weeks

Status: temp-to-hire

Primary Responsibility:

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Essential Functions:

* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

* Reports customer feedback to management

* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes

* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records

* Assures proper invoicing of accounts by verifying computer-generated invoices

* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

* Schedule loads as required

* Maintain updated reports to ensure all loads are empty and closed

* Resolve refused product, over, short and damaged (OS&D) orders

* Follow attendance policy, show up for work on time and ready to work assigned shift

* Perform other duties as required and assigned

Qualifications & Experience:

* High school diploma or general education degree (GED)

* 0-2 years of related work experience

* Ability to work in a fast paced environment

* Ability to handle multiple tasks at the same time

* Flexibility and initiative

* Experience working with challenging customers

* Excellent communication skills

* Strong problem solving skills

* Understand the specific needs and requests of customers, the nature of their product and storage and handling needs

* Knowledge of Warehouse Management Systems is preferred

* Knowledge of Microsoft Office Suite

* Desktop computers

* Accurate typing and data entry skills