Customer Service Representative I (3064205)

Industry

Admin and Secretarial

Advert ID

USA_551923

Location

Eagan

Job Type

Temporary

Hours

Full-Time

Salary Range

USD15.00-16.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

This role is currently 100% remote.

This role is currently 100% remote.

This role is currently 100% remote.



What You Will Do:

Process 60-100 inbound calls per day

Manage outbound calls, depending upon volume

Must possess solid problem solving & interpersonal skills

Handle all calls in a prompt and courteous manner

Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems

Complete a call on screen accurately while speaking with the customer

Process orders, literature requests, and applies information to our customers

Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues



Job Characteristics:

The primary focus of this position is to efficiently enter orders, service requests, delivery and customer inquiries in an inbound call center environment. Typically responds to 160-190 calls daily from customer and field and sales associates primarily in two divisions in a manner that maintains good customer relations. Completes necessary records to document inquiries. May assist with new employee coaching.

Education/Work Experience: Requires secondary diploma or equivalent. One year customer service experience in retail, restaurant, call center or professional business environment is preferred.



Independence Level/Reports to: Under immediate supervision. Authority to take action is limited to established policy. Refers more difficult quality, service or application questions to higher level customer service staff or other appropriate internal staff. Normally reports to Customer Service Supervisor.



Job Description:

This role is currently 100% remote. The worker must have a quiet workspace at their residence.

Associate will be responsible for providing and maintaining high-speed, wired, broadband internet connection of 25Mbps download minimum with 10Mbps upload minimum. Satellite and wireless connects are not acceptable. Ecolab will not reimburse the associate for cost of internet access, subject to state a local laws.

The first 12 days of this role are full time 8am-4:30pm CST, 40 hours/week for training. After that, the worker will report for their regular schedule.



Skills:

* Verbal and written communication skills, analytical and problem solving ability.

* Team player and detail oriented.

* Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

* Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.



Minimum Qualifications:

High school qualifications or equivalent

Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)

Experience using Customer Service software



Preferred Qualifications:

Bachelor's degree completed or in process

Ability to accurately type a minimum of 25 words per minimum

Ability to interact professionally with others and work independently in a fast-paced environment

Prior experience utilizing a multi-line telephone system

Strong problem solving and interpersonal skills

Excellent verbal and written communication skills

Highly dependable team player

Ability to prioritize workload and complete responsibilities on time

SAP knowledge