Customer Service Representative


Call Center and Customer Service

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Branch Information

Silicon Valley, CA - (USA) 2880 Zanker Road Suite 101 CA San Jose , CA 95134 Phone : 408-577-1258



Job Description

Customer Service Representative (Industrial Distribution, Inside Sales)

Location: Fremont, CA, US, 94538

You will provide our customers with expert assistance to a wide variety of questions and problems. Build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customer's business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.

This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer's needs, and you have the background we're looking for, we want to talk with you!

Assist customers by phone and in person at our facility

Help customers get the parts they need

Interact extensively with customers to clarify their needs, research, and recommend parts

Meet / exceed monthly sales goals while increasing customer satisfaction

Provide quotes

Take orders

Provide post order service

Physically measure specs on a wide variety of parts


Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

Specific qualifications for the role include:

1+ yr proven customer service, inside sales, mechanical, purchasing experience. Industrial distribution or parts counter experience a plus

Mechanical and mathematical aptitude

Written and verbal communication skills, including English grammar

Ability and desire to learn new systems and processes quickly

Multi-tasking, problem solving, attention to detail, accuracy, sense of urgency, sense of humor

Strong computer skills, particularly Excel

High school diploma or equivalent

Valid driver's license and clean driving record (MVR)

SAP / ERP experience, preferred

Knowledge of industrial distribution products and hydraulics, preferred