Job Description
Manpower has partnered with the client in Toronto, that is looking for a full-time Customer Service Representative for 6 months contract. This Position is in On-site position
Job Title: Customer Service Representative 18-20 per hour
What's in it for you?
- 6 months contract with possibility of extension.
-$18-20 per hour and 4% vacation pay
- Working on-site with the team
- This position is responsible for handling incoming calls, faxes and email quote requests/ orders.
What's the Job?-
* Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches
* Provide accurate pricing to dealers, movers and private customers as required
* Answer all customer inquiries relating to Livingston Vehicle Transport service, transit times, service parameters, etc * Handle customer track, trace inquiries, and provide them with accurate and timely information
* Assist the Claim Department in providing customers with viable solutions regarding their claims issues
* Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)
* Place outbound calls to customers to proactively inform them of service/rail delays
* Receive, process and input orders into the system accurately
* Identify potential sales leads and work with Sales to qualify the leads and maximize order retention * Adhere to LII Business Code of Ethics, policies and procedures
* Flexibility in hours of work a must * Other Duties as Assigned
What do you bring to the job?
* Previous exposure to and experience in the transportation industry would be preferred, but not essential
* Very strong interpersonal and communication skills (oral and written)
* Working knowledge of MS Office (Word & Excel) a must
* Minimum keyboard typing speed of 45 to 60 wpm a must
* Ability to work independently or as part of a group, within a call centre environment
* Bilingual - French/English desirable * Ability to multi-task and prioritize workload
* Strong customer service focus and flexibility in dealing with diverse customer scenarios
* Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine.
- Ability to pass a criminal background check
Education:
High School or equivalent
If interested, please send your resumes to [email protected] or select apply now and a recruiter will be in touch within 48 hours.
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.