Customer Service Representative

Industry

Manufacturing and Production

Advert ID

USA_537780

Location

Scottsburg

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Scottsburg, IN - (USA) 790 White St IN Scottsburg , IN 47170 Phone : 812-752-7576

ContactNumber

812-752-7576

Job Description

Are you looking for a Customer Service position where you own and manage your client relationships? Do you thrive on the ability to provide great service and have the ability to multi-task? Manpower is looking for a CSR Account Manager in Southern Indiana who will manage relationships both outside the company and with internal teams.



What we offer?

Competitive Pay based on experience

Potential to work remotely

Ability to get your foot in the door with a top employer

Ability to build your skills and education



What is the job?

*Consistently communicate and exhibit through service to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer's business to be proactive in meeting the needs of the customer. Delight the customer beyond their expectations.

*Provide input into the annual plant sales budget and monthly forecast. Ensure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers. Ensure consolidation of shipping information, including cost management.

*Perform and coordinate order entry process and systems, including but not limited to, art work, job jackets, production estimates, work and shipping instructions in accordance with Company standards and specifications.

*Proactively compile, analyze and communicate pertinent customer information and data, such as historical, forecast, and trends.

*Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimization functions to meet fluctuating customer demands.

*Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with Sales, Plant and Customer.



What you experience you bring?

*1-3 years Customer Service experience within a manufacturing environment within Customer Account, Supply Chain, or Logistics department preferred

*ERP, VMI, and/or other Order Management systems experience preferred

*College degree strongly preferred; High School diploma or GED equivalent with experience-equivalent required

*Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)

*Previous experience the printing industry would be a Plus!



Apply today for immediate consideration! Need more information please reach out to our recruiting team via phone/text 812-752-7576. Do you know the right person for the job, we appreciate a share!