Customer Service Representatives Needed!

Industry

Manufacturing and Production

Advert ID

USA_547567

Location

Jefferson

Job Type

Contract

Hours

Full-Time

Salary Range

USD15-17 per year

No. of Openings

1

Branch Information

Madison, WI - (USA) 4656 East Washington Avenue WI Madison , WI 53704 Phone : 608-662-9929

ContactNumber

608-662-9929

Job Description

Are you looking for great opportunity! The Customer Support Representative is a key contributor in delivering "Customer First" promise and is responsible for providing excellent customer care by using knowledge of company products to provide accurate information, answer questions and ensure final resolution.



The job entails;



* Achieves incoming call goals of standard, less complex calls, while ensuring queue management and workload volumes are handled in a timely manner and customer service levels are met (internal and external)

* Seeks out answers to questions utilizing the material and tools available, remaining current on products, services and promotions. Maintains product knowledge through training and continuing education



Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge



MINIMUM QUALIFICATIONS:



* High School Diploma or GED

* 6 months experience in a customer service role



PREFERRED QUALIFICATIONS:



* Bilingual Spanish

* Experience handling a high volume of inbound calls



Previous experience using SAP or equivalent ERP