Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_587257

Location

Mountain View

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD32/hr

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 3031 Tisch Way 110 Plaza West CA San Jose , CA 95128 Phone : 408-577-1258

ContactNumber

408-577-1258

Job Description

The largest search engine in the world is looking for Customer Service Representatives.



Customer Service Job Duties and Responsibilities

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Able to up-sell and cross-sell

Able to generate sales leads from calls

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Strive to meet and go above personal and team targets, goals, and quotas

Aim for customer resolution and return

Record, organize and file customer interactions and profile/account changes

Able to address returns, refunds, and shipping tracking numbers



Customer Service Job Requirements and Qualifications

High school degree or equivalent

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and handling phone systems

Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts

Able to concentrate on multiple problems at once

Excellent time management and prioritization skills

Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Customer-focused for positive customer experience and resolution