Job Description
Customer Service/Product Service – $25 an hour
Our client in North Phoenix is looking for hardworking, motivated talent to join their team. Don’t wait… apply today!
What's in it for you?
What will you be doing?
- Manage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
- Respond to all customer inquiries with sense of urgency and first contact resolution.
- Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
- Administer customer order changes, expedites, tracking and cancellations.
- Assist in updating customer and material information promptly in SAP.
- Administer sample requests from customers and Sales team.
- Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
- Work independently with minimal supervision in a fast paced environment.
- Contribute to process efficiency and customer experience continuous improvement efforts.
- Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
- Work in SAP, Microsoft Word, and Excel.
- Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.
What do you bring?
- Associates degree or 2+ years of customer service or equivalent job-related experience
- Strong verbal, listening and written communication skills
- Working knowledge of Microsoft Office and Excel
- Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
- Ability to conduct problem solving in day-to-day operations
- Strong time management, multi-tasking and organizational skills
- Ability to work under pressure and to make decisions autonomously
- Strong attention to detail in a highly dynamic and changing environment
- Ability to apply critical thinking and analyze information
Why should you choose Manpower?
- Free training to upgrade your skills, including a free college tuition program
- Medical, dental, vision, 401k
- Weekly pay with direct deposit
- 24/7 Manpower customer care support
- Dedicated Career Partner to help you achieve your career goals
- Voted #1 best places to work by Glassdoor 2021
Are you Interested?
Stop your job search and apply today! A recruiter will be in touch within 24 hours.
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.