Job Description
ASC CIC Analyst
Must speak French fluently. Candidates will need to speak and write French in their interview.
Must have customer service skills, ability to pay close attention to detail, communication, and problem solver.
Interviews - phone screen / Online
Hours - 9:30-6:30PM M-Fri
*Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via both phone and email to include general inquiries, feedback or notification of incidents using call scripts and knowledge base to provide appropriate responses
*Use computerized system for tracking, information gathering, and/or troubleshooting
*Respond to inquiries and resolve problems of basic to moderate complexity