Customer Servive Analyst - $23/hr


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD23/hr

No. of Openings


Branch Information

Phoenix, AZ - East - (USA) 1438 West Broadway Suite 100 AZ Tempe , AZ 85281 Phone : 480-824-7976



Job Description

Manpower is seeking a Configuration Analyst for a great company. This is a Temp to hire opportunity! The Configuration Analyst provides support for the client configuration of benefits, pharmacy and formulary; supporting the intake, design, configuration, and in-unit testing of all change requests for assigned clients.

Manpower offers benefits including medical and dental, free courses and help with college tuition!

Level I

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Applies pharmacy, formulary, and benefit configuration to effectuate change as specified in submitted

change requests.

* Ensures assigned due dates for submitted change requests are met.

* Performs all workflow activities (preassessment, design, configuration and in-unit testing of Level 1 and

2 tasks).

* Acquires a thorough understanding of system logic for claims adjudication, system

constraints, conflicting benefit logic configurations, benefit coding table designs, plan - group -

pharmacy carrier to benefit linking, to ensure proposed design satisfies the intended solution.

* Troubleshoot and perform research on basic to moderately complex claims processing issues or

customer inquiries and promptly responds to service failures, resolves issues, and escalates concerns

as appropriate.

* Ensures a consistent customer experience by proactively participating in configuration of plan design

through consultation and collaboration with external clients, client team members, other internal

business partners, to ensure that business requirements for change requests are clearly understood,

documented, developed, communicated, tested, and delivered flawlessly.

* Uses standardized methodology to ensure that appropriate rationale exists for non-standard designs

and that all efforts are undertaken to prevent inefficient and non-sustainable configuration structures.

* Perform in-unit testing and validation to confirm configuration design processes as expected and meets

customer requirements and that all appropriate forms and documentation are fully and accurately


* Utilizes project planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve claims adjudication accuracy.

If you're interested APPLY NOW!! I will reach out to you within 24 hours or reach out to at [email protected]

Ask your recruiter about a referral bonus!!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.