Customer Support

Industry

Call Center and Customer Service

Advert ID

USA_616332

Location

Eastern Tulsa

Job Type

Contract

Hours

Full-Time

Salary Range

USD19.00-19.25/hr

No. of Openings

1

Branch Information

Tulsa, OK - (USA) 4629 West Kenosha Street OK Broken Arrow , OK 74012 Phone : 918-251-2001

ContactNumber

918-251-2001

Job Description

Now hiring for contract customer support with a Fortune 500 company in the Downtown Tulsa area.

Parking is taken care of

$19.25 hour



Core Responsibilities:

* Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries in a fast paced environment

* Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary

* Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners

* Ensure all customer complaints are tracked according to department and company procedures

* Develop and maintain an understanding of products in your area of responsibility in order to provide valuable information to the customer

* Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved

* Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary

* Prioritize tasks accurately and in a timely manner

* Collaborate with and support team members. Participate in group problem solving and team activities

* Serve as a liaison between external customers and internal functions to ensure customer satisfaction

* Recommend and implement process improvement



Qualified candidates will have:

* 0-3 years' experience preferred

* SAP, Salesforce, and EDI experience preferred

* Knowledge in Microsoft Office products- Outlook, Excel, Word, Teams

* Execute on fundamental tasks such as order entry, resolving customer complaints, problem solving etc.