Field Compensation and Sales Reporting Associate



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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142 Phone : 262-694-2759



Job Description

Overall responsibilities:

Customer Service & Communication -

* Provides quality customer service to field and home office staff in regards to compensation.

* Handles inquiries that are routine and can be handled according to clearly defined procedures; escalates as needed.

* Communicates clearly in an open, direct, and timely manner.

* Provides complete and accurate solutions to all customer needs with appropriate guidance.

Casework -

* Uses appropriate written communication, adhering to quality standards, to effectively and accurately complete routine cases.

* Makes appropriate decisions regarding the best form of communication based on the situation presented.

* Selects and modifies pattern letters and emails when necessary.

* Straightforward & Procedural

Teamwork -

* Responsible for accepting and giving regular feedback in an open and positive manner.

* Responsible for sharing pertinent information with other representatives which impacts the team.

* Identifies and shares ideas for process improvement.

* Attends and participates in all team meetings, trainings, and huddles.

* Builds constructive relationships with team members.

* A positive influence on team and department.

* Organize work and desk in a manner that will allow team members to easily locate casework when needed.

* Contribute to maintaining Job Knowledge & Documentation

* Train on New Topics


A year or more of work experience demonstrating a proficiency performing a variety of mathematical calculations and inputting accurate numerical and alphabetical data.

* Comfort working in a paperless, dual screen environment.

* Comfort working in Microsoft Office (Outlook, Word, Excel, OneNote)

* Proficiency in typing and data entry.

* Demonstrated skills in analyzing information, problem solving, applying concepts, making appropriate judgments, and appropriate use of escalation paths.

* Insurance Operations Experience is helpful.

* High level of organization and follow through.

* Able to identify and establish priorities to meet deadlines on multiple assignments.