Field Service Technician


Trade and Services

Advert ID



Medicine Lake

Job Type




Salary Range

Up to USD65000.00 per year

No. of Openings


Branch Information

Manpower Engineering , Phone :


Job Description


Reports to: Service Coordinator

Hours: Monday through Friday, 8:00am to 5:00pm

Travel: 50%

Service Engineers are expected to provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Responsibilities include up to and not limited to:

* Provide customers with maintenance, repair, and installation assistance of company CNC machine tools on location or by telephone.

* Creating and updating documentation of technical information.

* Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service

* Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.

* Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.

* Establish and build exemplary communication and customer service relationships with customers.

Minimum Requirements:

* Bachelors or Associates Degree in technical related field of study preferred.

* 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

* Experience working with SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.

* Good verbal and written communication skills with exceptional customer service orientation.

* Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.

* Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

* Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.

* Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.

* Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

This is a Direct Hire opportunity!

Company Vehicle, Phone, Computer, Gas Card are all provided!