Field Services Engineer



Advert ID




Job Type




Salary Range

USD80000.00-100000 per year

No. of Openings


Branch Information

Minnesota Engineering - (USA) 3600 Minnesota Drive Suite 850 MN Edina , MN 55435 Phone : 612-630-1200



Job Description

Our Bloomington, MN client has an immediate need for a Field Service Engineer. In this role you will be primarily responsible for investigating, diagnosing, troubleshooting, and resolving mechanical, electrical and software issues with our existing clients. This person is often the first point of contact for customers experiencing issues with their machinery. As such, the Field Services Eng needs to possess excellent analytical and problem-solving skills, have solid verbal and written communication skills and be able to work calmly when under pressure. This person is required to work online, on the phone and travel to customer sites where most of the work is completed. A person in this position will also be required to travel to customer sites to support initial installation and commissioning of new equipment.


A person in this role can expect to be able to work from home and while traveling to customer sites. It would be expected to come into the physical factory/office location on occasion when in town to do training, team meetings and sometimes when commissioning of equipment can be done onsite here in MN.

Duties and Responsibilities (Not limited to the following)

* Provide timely, exceptional customer service in person, over the phone, and online

* Use ticketing system to record issues, solutions and track time on projects

* Take ownership of issues and work with our development group to resolve more advanced issues when necessary

* Mechanical, Electrical and Computer aptitude

* Breakdown investigative work and repairs

* Ability to troubleshooting complex electrical and mechanical issues

* Machinery installation

* Safety in everything we do ourselves and for our customers

* Creating and maintaining technical procedures and processes

* Identifying product improvements and working with appropriate teams to get these made actionable

* Mechanical Experience: assembly, hand and power tools, site work

* Electrical: use a multimeter, fault finding, read an electrical schematic, experience with PLC systems

* Able to work independently as well as with other employees, management, suppliers and with a close attention to detail

* Computer: Programming experience with C++, above average computer skills


* Bachelor's degree in engineering (Mechatronics, specialization is preferred)

* Electrical ticket experience (preferred but not essential)

* Experience servicing/ maintaining automated machinery (preferred but not essential)

* Experience in customer service (preferred but not essential) Registration/Licensing requirements:

* Driver's License valid in state/ country of operation is a condition of employment

* A valid passport or the ability to qualify for one

* Able to work independently as well as with other employees, management, suppliers and with a close attention to detail