French Bilingual Call Center Agent

Industry

Admin and Secretarial

Advert ID

BBBH5565529

Location

St Catharines

Job Type

Temporary

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5 Phone : 204-949-7800

ContactNumber

204-949-7800

Job Description

Our Top IT Client is seeking a French/English Bilingual Candidate to join their team. 

Job Title: French Bilingual Call Center Agent -Remote
Remote condition: Ontario and New Brunswick Resident
Pay Range: $22.22/hr
Working hour: 8:00 AM to 6:00 PM EST Monday to Friday 
Start date: Feb 21, 2024

Basic Qualifications
Candidates must have or eligible for reliability security clearance
1 year of experience in Customer Service or call center
High School Diploma or equivalent.
Fluent in both English and French.
Ability to work with digital tools in order to gather, provide and log information 
Ability to understand complex customer loan application journey and escalated matters 

Internet requirement 
• A cabled/wired internet service to their house recommended (no 5G/cellular or satellite internet service)
• Ability to wire into the router to eliminate WIFI connectivity/stability issues,
• 10Mbps download speed minimum
• 1Mbps upload speed minimum
• Ping (latency) of 80ms or less is ideal Internet speed test 

Preferred Qualifications

Prior Voice and Chat Experience. Preferably has worked on dual concurrency.
Ability to multitask and work with multiple tools to provide the best resolution.
Functional knowledge of using CRM solution and MS Excel


If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!