French/English Call Centre Customer Service

Industry

Financial Services

Advert ID

CAN_526411

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2 Phone : 416-510-1211

ContactNumber

416-510-1211

Job Description

Call Centre Customer Service - French/English-Bilingual



* Work from home role

* Requires use of your own laptop

* 4 month contract assignment

* Call Centre environment 8am-8pm



Position Purpose:

Professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by Investor Services.



Primary Responsibilities:



* Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre

* Able to provide professionalism and composure when dealing with Clients internal/external

* Perform all required responsibilities as a representative of the Contact Centre

* Front facing with internal departments and internal/external Clients

* Interaction with Team members of Contact Centre

* Participate in monthly Self/Peer Call Coaching Evaluations

* Daily/Monthly reporting to Management relating to self/team metrics

* Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics

* Escalate problematic issues to Management



Knowledge/Skill Requirements



* Mutual Fund experience is an asset

* 1 to 3 years Call Centre or client service experience

* Strong communication skills (both written and verbal)

* IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset

* Bilingual (French + English) communication skills an asset

Please apply to this posting if you're interested in the role.

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