French/English Client Optimization Specialist


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to CAD29.01/hr

No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB Phone : 905-695-1271



Job Description

French/English Client Optimization Specialist Role- $29.01/hour

What's in it for You?

*12 month opportunity

*Excellent and supportive work environment

*Work remotely with expectation to transition to Toronto office a few days a week

*Monday - Friday 9am-5:00pm hours

What is the Job?

*Communicate directly with clients in French and English through phone, chat and email platforms, and work closely with our internal teams

*Solution oriented, results driven, able to apply learned products and services

*Working independently and in a team setting

*Become a product expert

*Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC)

*Collaborate with Product, Operations, Search Quality and Aggregation teams to troubleshoot problems

*Provide clients a "WOW" experience by exceeding expectations in customer service and resolution times

*Enjoy working in a team centered environment where continuous learning is part of your day-to-day

*Responsible for meeting several metrics; however, emphasis will be placed on CSAT (Client Satisfaction) and ASA (Average Speed of Answer)

What Do You Bring to the Job?

*Fluent in French and English

*2+ years in customer service, business-to-business, experience with online advertising, Pay-Per-Click (PPC) advertising

*2+ years experience if no Bachelor's degree

*Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B or B2C relationship management, account management, customer service (servicing internal or external customers), retail customer service

*Write and speak in an eloquent and clear manner

*Comfortable speaking with clients and decision-makers about meeting their hiring goals

*You are confident speaking with occasionally unhappy clients and make it your mission to improve their experience

Preferred Experience:

*Bachelor's Degree or equivalent work experience

*Ability to work under pressure, organize and prioritize responsibilities.

*Understand Boolean Search Logic

*Experience speaking with clients and decision-makers about advertising campaign metrics

*Experience with online advertising, especially Pay-Per-Click (PPC) advertising

*Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system


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free environment. We are committed to creating a welcoming, fair and inclusive

environment by offering equal opportunity to access our services. At ManpowerGroup,

we are committed to providing accommodations, and will work with you to meet your