Help Desk Manager

Industry

IT

Advert ID

USA_547961

Location

Marquette

Job Type

Permanent

Hours

Full-Time

Salary Range

USD40000.00-50000.00 per year

No. of Openings

1

Branch Information

Marquette, MI - (USA) 925 West Washington Street Suite 105 MI Marquette , MI 49855 Phone : 906-226-2211

ContactNumber

906-226-2211

Job Description

Manpower of Marquette is looking for a permanent Help Desk Manager for a Marquette MI business. The Support Manager is a hands-on position that works elbow to elbow with the Support Technicians' assisting with tickets and providing resolution to end users. The role will also provide leadership, workload management to the Support Desk team focused on providing high quality end user support, tackling more complex issues, handling and managing escalations, and making sure tickets are meeting service level agreement requirements. This role will work closely with the V.P. of Technology Services to provide leadership and mentoring to the team. The Support Manager is responsible for the day to day operations of the Support Desk and will function as a vital part of the escalation path needed to ensure superior customer service. The Support Manager will help define procedures and processes that ensure a consistent and reliable computing environment for all customers and end users within the appropriate service level agreements.