Inside Sales Advocate


Admin and Secretarial

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Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702 Phone : 208-375-8040



Job Description

Inside Sales Advocate $16-$20/hr


The Inbound Inside Sales Representative is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualify and manage each call to close orders, up-sell and cross-sell products. This role should have a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale.


* Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.

* Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence

* Upsell and cross-sell all product offerings available in the specific market

* Handle daily calls effectively while adhering to assigned schedules

* Manage inbound emails and cases effectively

* Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.

* Heavy emphasis on inbound calls with target of "0" missed.

* Be aware of competitor activities in the region and assess opportunities for business development.

* Work to revenue targets and KPI's as set by Supervisor.

* Establish a quality relationship with all other Sales positions and leaders as needed.

* Develop sales strategies to capitalize on inbound call wins and volume growth.

* Keep up to date with industry news to identify opportunities for new business.

* Maintain a comprehensive knowledge of all USS products and services.

* Produce quotes and orders through

* Document sales activities and leverage business intelligence through; Know the key steps of projects and project management

* Ability to navigate effectively and efficiently


* Strong PC proficiency (Microsoft Office, CRM, etc.)Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial

* Customer Care and Sales Experience, including Customer Relationship development

* Ability to solution sell through value alignment to differentiate USS offerings from the competition

* Prospecting / Cold Calling / Referral generation

* Customer Service

* Teamwork with all sales channels and operations

* Lead Sourcing

* Closing and Negotiating

* Time Management

* Organization

* Excellent follow up skills (leads, issue resolution, etc.)

* Strong written and verbal communications

* Decision Making and Problem Solving

* Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, proficiency


* High School Diploma, GED or equivalent combination of education and experience

* 3 years of related sales or customer experience preferred.

* Proven track record of building business and hitting sales targets.

Manpower is an equal opportunity employer