Installation/Warranty Coordinator

Industry

Admin and Secretarial

Advert ID

USA_595724

Location

Boise

Job Type

Contract

Hours

Full-Time

Salary Range

USD17.00-19.00/hr

No. of Openings

1

Branch Information

Boise, ID - (USA) 1109 West Main Street Suite 230 ID Boise , ID 83702 Phone : 208-375-8040

ContactNumber

208-375-8040

Job Description

JOB RESPONSIBILITIES

§ Receive and respond to customer service calls and emails

§ Coordinate daily punch list items - this includes Service Technician scheduling, confirming

job completion, and updating customers of ongoing/completed repairs

§ Address product issues identified by on-site Service Technicians and warehouse staff - this

includes missing items, back-ordered inventory, and/or damaged products

§ Responsible for administrative scheduling duties including booking calendars, updating

Schedule Pro software with all current jobs, preparing-and-submitting work-orders/pickingtickets,

confirming receipt of all products prior to the job start date, "day before

confirmation phone calls", etc.

§ Responsible for the scheduling of work crews (subcontractors) - this includes coordinating

flooring crew calendars with provided construction/home-owner schedules - dependent

upon the nature of the project

§ Submit claims to the DFA Fulfillment Division Coordinator to address any defective

materials, installation warranties, and/or related installer charge backs - this includes the

scheduling and job completion confirmation of all claim repairs

§ Process weekly installer invoices and provider earning reports

§ Responsible for the invoicing of all completed projects

§ A/R tracking and updating internal notes on jobs to reflect progress/delays

QUALIFICATIONS / SKILLS

Professional Phone Etiquette

Collaboration

Ability to Exceed Goals

Negotiation Skills

Managing Customer Needs

Relationship Building

Empathy

Listening Skills

Managing Processes

Conflict Management

RFMS Competency

Tablet/Computer Skills

Ability to Follow Through

Time Management

Detailed

REQUIREMENTS

Communicate well with all personality types and attitudes

Excellent computer and organization skills

Superb attention to detail and sense of urgency