Investment Operations Senior Specialist


Human Resources and Personnel

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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142 Phone : 262-694-2759



Job Description

This position, under the guidance of Health Services Case Managers, is responsible for administering leave-related paperwork and effectively triaging questions that come into Health Services voicemail or email. This position will draw on training, policy manuals, knowledge bases, and other tools to quickly resolve requests or issues. This position uses HR tools such as Workday and a Leave Tracking platform.

Primary responsibility for customer contact for Health Services team within Human Resources. Independently handle all routine calls and requests to Health Services phone line and email.

Support Health Services processes including but not limited to answering Health Services phone line, sending appropriate leave-related paperwork to employees, tracking and follow-up on paperwork deadlines, etc. Ensure compliance with established SLA's for responding to requests. Effectively interface with customers, managers & employees at all levels via phone and email to ensure positive employee Health Services experience. Set expectations with employees regarding help with answering any questions as appropriate. Ability to determine when to escalate complex questions to Health Services Case Managers.

Strong verbal communication, attention to detail and prioritization skills necessary.

Must adhere to regulatory timelines and SLA cycle times. Processes work within established time guidelines to ensure compliance.

Must haves:

* This position requires an associate degree in business or related field or equivalent combination of education and experience.

* A min of 2 years related work experience to include at least 1 year of Human Resources or

Shared Operations experience.

* Proficient in written and verbal communication.

* Solid customer service skills.

* Evidence of a high degree of courtesy and tact in dealing with all customers.

* Strong ability to multi-task while maintaining accuracy

* Proven analytical skills and ability to apply judgment and discretion.

* Effective written and verbal communication skills.

* Proven customer service skills.

* A demonstrated computer experience including Word, Excel, SharePoint, Trello, Workday and proficiency with current software packages.

Nice haves: Knowledge of FMLA

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.