Manpower Jobs! - Associate Technical Support - Duluth, GA

Industry

Call Center and Customer Service

Advert ID

USA_562056

Location

Duluth

Job Type

Permanent

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-312-5144

ContactNumber

414-312-5144

Job Description

Description:

Start Date - 06/22/2021

***Multiple openings

Pay-rate will vary based on experience - Hiring Manager will confirm rate with offers

Potential temporary-to-permanent after 120 days (based on performance, may be sooner)

Must be local to Duluth, GA - Temporarily remote - will work on-site once office opens back up - Normally, this is an on-site position and will return to working at our Duluth, GA office in the future. Our Duluth, GA office is located at 2405 Commerce Avenue; Building 2000, Suite 100 Duluth, GA 30096.



Work Hours:

This position is in a department that is open 365 days a year and we currently have schedules which have shifts starting and ending at 8:00 AM and 10:00 PM respectfully (hours subject to change over time). An individual's schedule is generally set for several months at a time, however interested candidates must have a reasonable degree of schedule flexibility to work varying schedules throughout the year.



Responsibilities:

Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.

Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as personal computers, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, etc.

Provide excellent customer service and ownership of technical support issues.



Basic Qualification:

6 months experience with customer service, troubleshooting, analytically, and problem-solving.

Strong experience and working knowledge in one or more of the following technical specialty areas:

PC Support: MS Windows, MS Office, Apple OS X, home networking/ printer installation / setup / con-fig.

Mobile Support: iPhone/iPad/Io's, Android phones and tablets, Kindle / e-readers, Fire Tablets.

Smart Home: devices such as assistants, smart lights, smart TV's, thermostats, door locks, wearable technologies and other home-automation systems.

High school diploma or GED (post-secondary education preferred).

Must be able to type 30-40 WPM.



Preferred Qualification:

Bachelor's degree preferred; Associates degree a plus.

1 year of experience in technical support role.

Technical certifications from organizations such as Comp-TIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.

Experience working within a support organization providing phone/chat/email based support to customers.

Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.