Manpower Jobs! - Customer Service Representative - Miami, FL

Industry

Call Center and Customer Service

Advert ID

USA_564013

Location

Miami

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.50/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-312-5144

ContactNumber

414-312-5144

Job Description

Important :

Must be available to work any shift

Shifts are 40 hours Sun-Sat:

10:00am to 7:00pm

10:30am to 7:30pm

11:00am to 8:00pm

100pm to 10:00pm



Description:

**Pay Rate: $13.50/Hour

**Temp-to-perm opportunity - will be based on attendance and performance among other things.

**Interviews via Zoom

**Working from home currently but will return to office after Jun 30th, 2021.

Work Location - 11222 QUAIL ROOST DRIVE, Miami, Florida, USA, 33157

**Will pick up equipment on first day

Job Description:



Bilingual candidates must be able to read and write Spanish.



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Account-abilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)



Other Requirements:

- Excellent Customer Service skills

- Excellent verbal and written communication skills

- Basic problem-solving skills

- Experience with Microsoft based programs and computer products

- An acute attention to detail/accuracy and effective note taking/documenting skills

- Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.